Head of Customer Onboarding

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Company: Google
Location: New York, NY 10011 (Chelsea area)

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Minimum qualifications:

  • Master’s degree or equivalent practical experience.
  • 10 years of experience in sales.
  • 4 years of experience in people management.
  • Experience in building relationships with internal and external stakeholders.

Preferred qualifications:

  • Experience in pipeline management and sales funnel management.
  • Experience leading teams with a focus on coaching and mentoring.
  • Relevant experience in the digital advertising industry.
  • Track record of success in developing business teams and working towards goals.
  • Ability to comfortably work with diverse regional and global teams, demonstrating a diverse cultural understanding.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing business grow. Using your influencing and relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google’s key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

Organizations that partner with Google come in all shapes, sizes, and market caps, and no one Google advertising solution works for all. Our Customer Onboarding Team helps our newest customer’s launch, optimize and expand their advertising campaigns. In doing this, we help enable our customers with the first taste of sustainable success, reducing churn, increasing sustainability, and driving long-term growth.

As the Head of Customer Onboarding for the United States East region, you will manage account managers and account executives based out of our New York office. Our sellers work with new customers, setting them up with the right Google Ads product and guiding them into the world of digital marketing. Our team works with customers across the US and Canada. Additionally, you will manage our business operations, working closely with Sales, Marketing, and Product teams to foster alignment and drive customers long-term success.

When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the “human face” of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.


Responsibilities

  • Oversee business performance of assigned portfolio of accounts. Achieve quarterly goals and performance expectations with teams through effective commercial leadership.
  • Work closely across different Sales teams to align and foster winning as “One Team” to drive long-term customer sustainability.
  • Provide career coaching/performance feedback and development opportunities on a regular basis. Lead by example and inspire others by doing the right thing for our customers.
  • Ensure healthy pipeline and work side by side with your product sellers (e.g., meet customers/shadow calls) coaching to grow their sales and product skills.
  • Develop and implement best practices that can be applied across Google.

At Google, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.