Overview
Job Summary
The Executive Director is an operations leader who has responsibility for the delivery of services to a sub-region or set of clients with a focus on strategy execution and client relations. The position achieves successful clinical and financial outcomes by leveraging shared services to drive business and client/patient service levels. The Executive Director collaborates with their Clinical and Network/Provider Engagement counterparts to manage overall operations and performance. The position also analyzes data, identifies trends, determines root cause issues, develops work plans, organizes cross-functional teams, and develops quality output for internal and external constituents to achieve sub-regional goals.
Responsibilities
- Drive the overall financial, operational, and quality performance for the care management delivery for a given sub-region or set of clients.
- Build relationships with client organizations and provide high levels of services.
- Partner with Director of Network/Provider Engagement and Director of Clinical Operations to provide leadership and direction for all sub-region-level care management staff to ensure maximum colleague engagement and productivity through indirect oversight.
- Develop and execute on key strategic initiatives within a sub-region. These initiatives will include quality, cost, and service metrics, assisting clients with product and service expansion.
- Deliver successful financial performance in collaboration with the Regional or Market President through management and development of operational metrics, budgets, and the clinical program delivery.
- Foster and develop the naviHealth culture among colleagues promoting an atmosphere of engagement, trust, and open dialogue.
- Ensure strict compliance with federal and state regulations and company policies, procedures, and processes.
- Build effective relationships with and hold accountable functions delivered to the sub-region/contract through shared services.
- Perform other duties and responsibilities as required, assigned, or requested.
Qualifications
- Bachelorâs degree in a related field required; MBA preferred
- At least 10 years of relevant work experience required, including at least 5 years of management experience within clinical operations
- Leadership experience in a clinical operations environment and management of a significant P&L
- Strong focus on culture and employee engagement
- History of building and implementing service models that add value to physician practices
- Proven ability to interact with and influence clients at all levels
- Entrepreneurial mindset geared toward the creation, execution and continuous improvement of a new function from the ground up
- Intense intellectual curiosity and an ability to view old problems with a fresh perspective
- Ability to attract, manage, and develop staff of superlative quality
- Excellent written, computer, and oral communication skills
About naviHealth
Being a pioneer in post-acute management and care transitions with 19 years of experience, naviHealth is uniquely positioned to manage patients, improve clinical and financial outcomes, and share risk with payors and providers. We provide clinical service support alongside proprietary technology and advisory solutions that empower health systems, health plans and post-acute providers to navigate care episodes across the continuum, with the goal of reducing waste and improving patient outcomes.
Our Values
We care about the people we serve.
We care about each other.
We care about our communities.
We embrace innovation.
We like simple.
The above statements are intended to describe the general nature and level of work performed by colleagues assigned to this job. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. naviHealth reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
naviHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected status under applicable laws and will not be discriminated against on the basis of disability.
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