Customer Service Manager 4PL – Charlotte, N.C.

We offer you an exciting global career at the forefront of world trade.

Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy.

We’re proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day.

When you join our team you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings. We offer competitive compensation and benefits for full-time employees including health, dental and vision insurance, a 401k savings plan with an employer match and paid time-off – and our parental leave policy is recognized world-wide as one of the best in the industry.

Global scope

Every company, every country wants access to a competitive shipping, logistics and port system – and our people have created one company that offers one, easy-to-use solution to all their shipping needs.

Maersk is unique
Maersk is uniquely positioned to play a significant role in global trade, creating opportunities that help countries, companies and people succeed. Our vision is simple: Maersk is the global integrator of container logistics, connecting and simplifying our customers’ global supply chains. We do this through the global scale of Maersk, the world’s largest shipping line; our Logistics and Services expertise that help customers manage their global supply chains; and through our port operator, APM Terminals, one of the largest container terminal operators in the world with the most strategic locations to serve global supply chains.

Join us and play an important role on our team lifting global trade every day!

• Lead and coach the team on a daily basis
• Regularly monitor team performance and address or escalate shortfalls
• Responsible for ensuring the teams are properly trained to execute the best performance
• Ensure customer requests are being handled timely and with constant care
• Drive ownership and proactivity
• Improve customer and team satisfaction while promoting EES and CSS.
• Improve submitted data quality through compliance checks
• Provide for and maintain good team atmosphere
• Internal / External Stakeholder management
• Build Strong Customer Relationships
• Building and Developing Stakeholder Management
• Displaying Leadership and demonstrating effective Talent Management skills
• Analyzing Market Intelligence
• Good knowledge of the Maersk SCM & 4PL processes and business
• Strong conceptual abilities – able to translate complex issues into ideas and actions

• Bachelor Degree Preferred
• At least 2-3 years’ experience in managing large Operations / Customer service teams with minimum 5 years’ experience in the Logistics sector
• Understanding of legal / commercial framework and documentation related to con-tracts of carriage for AIR, FCL, LCL, Intermodal transport, and international trade
• Familiarity with Maersk Policies and Processes relating to the following is preferred
• Ability to work and thrive in a flexible matrix organization with focus on networking
• Ability to make presentations to stakeholders and communicate effectively in a diverse multicultural environment
• Conveying a sense of urgency and drive issues to closure
• Passion for customer service and cost management
• Well-organized when working under pressure
• Proactive and exhibits excellent problem-solving capabilities
• Strong people management skills and abilities to attract and retain talent in the organization
• Ability to develop a robust succession plan and ensure people growth