Trust Operations Manager, Vice President

Are you passionate about creating an exceptional client experience?

Discover your opportunity with Union Bank, a division of the Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. At Union Bank, we care about the details that matter most to our clients. We have our clients’ best interest in mind, drawing on more than 150 years of experience to understand their distinct needs and tailor our solutions. We’re part of 180,000 colleagues around the globe striving to be the world’s most trusted financial group. Trust starts with a culture of putting people first and empowering you to achieve your potential. Join Union Bank, where being inspired is expected and creating results is rewarded.

Job Summary

Reporting to the Trust Operations Manager, the Trust Operations Manager II is responsible for managing a staff of 10 to 15 direct and indirect reports in a specific segment of Trust Operations with multiple operating functions. Responsible for providing work direction to staff and oversees daily processing. Responsible for making staff decisions such as performance reviews, hiring and firing. Plays a key role in planning and implementing initiatives to enhance processing or accommodate new products. Manage a unit of 10 15 direct and indirect report staff members performing multiple Trust accounting system functions. Perform staffing duties (interviews, performance reviews) and make recommendations to management for final staffing decisions including compensation changes, hiring and firing. Delegates assignments and oversees unit’s daily workflow to ensure work is processed within service level standards and within established timeframes. Provides training to staff. Perform on-going review of unit’s processing to determine opportunities for enhancement. Assist management to meet regulatory agency requirements and internal compliance reviews.

Major Responsibilities:

• 50% – Manage Area of Responsibility Provides work direction and oversees unit’s daily processing. Monitor unit’s staff daily work to ensure they are following procedures and regulatory requirements. Assigns staff members’ processing functions and responsibilities. Monitors units’ processing for accuracy and to ensure deadlines and service standards are met. Keeps management informed on activity and performance issues. Oversees daily production and ensures staff is adhering to mandated processing procedures and meeting compliance and risk management requirements. Conducts staff meetings to ensure staff is informed of new developments or procedures. Performs staffing duties (interviews, performance reviews) and make recommendations to management for final staffing decisions including compensation changes, hiring and firing. Provides staff coaching and counseling. Provides training to staff. Performs on-going review of units’ processing to determine opportunities for enhancement. Assists management to meet regulatory agency requirements and internal compliance reviews. Assesses staff members skill sets, identifies opportunities for staff development and implements professional growth plans. Develops and implements performance plans for all staff and monitors and documents their progress.
• 15% – Resolve non-routine and/or highly complex operational problems often requiring research Identifies processing errors or potential processing issues, determines and implements corrective action and communicates the impact of these actions to the appropriate parties involved. Resolves complex problems to prevent losses and client service issues. Assists staff under their supervision to research and resolve processing issues
• 15% – Identify and implement opportunities to mitigate risk Utilizing the bank’s and our department’s Risk Management and Compliance tools and resources, identifies, reports and documents risk. Designs and implements methods to mitigate such risk. Maintains an open dialog with management, unit staff and Risk Management & Control staff to identify and mitigate emerging risk. 10% – Processing trust accounting work on one or more of our trust accounting systems Protects the interests of the bank and our client by accurately posting specialized work on multiple core systems in a timely basis. Work is high volume and large dollar value. Frequently interacts with both internal co-workers and external counter parties to receive and deliver instructions for completing and properly processing work. If instructions are not clear or insufficient as to detail, identifies the problem and proactively resolves such with the instructing party. 5% – Play a key role in the implementation of new or revised products, services or system enhancements. Serve as an active member on taskforces and committees designed to develop and implement system enhancements, new technology, and new products. Follows up and completes assigned tasks and implements controls to mitigate risk.
• 5% – Perform on-going analysis of unit’s processing and develop and implement enhancements. Reviews unit’s processing routines and procedures, methods and flows of communication, and reporting tools and provides input to management with recommendations that would have a positive impact on efficiency and client service.

Qualifications:

• Advanced understanding of securities processing and trust banking or brokerage industry.
• Advanced computer, mathematical and communications skills.
• Strong management skills.
• Five plus years experience in staff supervision.
• Typically requires college degree and 10 years minimum industry experience.

The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.