Service Manager

Role and Responsibilities LP Service Manager Job Purpose: primary responsibilities include supervising day-to-day operations of lp service group

PRIMARY ACCOUNTABILITIES:

Maintain quality, compliance and control of the service-related inventory

Manage the service vehicle fleet which includes coordinating vehicle preventative maintenance, repairs, scheduling and licensing

Design and ensure execution of service processes and procedures

Coach, motivate and energize the Service team which includes monitoring employee performance, implementing individual development plans/ activities and initiating/coordinating training

Ensure effective coordination with Customer Service, Distribution and Sales functions

Perform regular audits on service work and installations to insure adherence to NFPA and company regulations

Coordinate and supervise service technician execution in all daily activities

Monitor and assure compliance all regulatory and company policy requirements

Provide coaching to service technicians on improving driving behavior through SmartDrive observations

Provide input and support to Service Center Manager/Regional Manager during associate performance reviews

Conduct monthly safety meetings and address unsafe practices

Assist Service Center Manager/Regional Manager in controlling overtime hours and associate staffing plan

Maintain appropriate asset and product loss controls and report/reconcile any variances

Ensure company policies and business processes are implemented and enforced

Ensure all centrally scheduled service call commitments are honored

Other duties as assigned

SKILLS: Interested Applicants should possess:

Strong leadership skills, team player, quality and service focus, problem solving, basic office equipment and Microsoft Office product knowledge, and the ability to work effectively across organizational lines to achieve results. Experienced driver or service technician who can help build and develop a highly functioning and collaborating team

Education and Functional Requirements

Minimum High School diploma or equivalent (GED) and five (5) years of related supervisory experience

Experience with performance metrics, process improvement, and Lean Six Sigma techniques preferred

Ability to lead others through challenges, obstacles, deadlines and changes with a positive result

Ability to thrive in a fast-paced customer service organization and results-driven culture

Working knowledge of Microsoft Office Suite, including Word and Excel

Ability to utilize financial and operational data to drive fact-based decisions and performance improvement

Good written and interpersonal communication skills

Ability to motivate and lead individuals and teams to continuously improve performance and effectiveness

Commitment to individual and associate professional development

CETP certifications 1.0 Basic Principles & Practices: 4.1 Designing & Installing Vapor Distribution Systems, , 4.2 Placing Vapor Distribution Systems & Appliances into Operation

Willingness to work flexible schedule as seasonal demand fluctuates

Physical Activities & requirements

The physical activities and requirements described in the job description are representative of those that must be met by an associate to successfully perform the essential functions of this job:

Continuously talk and hear.

Frequently stand, walk, bend, crouch, stoop; handle controls, tools, and other equipment; reach with arms and hands; utilize hands in repetitive motion; utilize manual dexterity and eye/hand/foot coordination; perform bilateral & single reaching wrist rotation & fine dexterity to finger, handle, or feel.

Occasionally pull, push, lift, and carry up to 50 pounds.

Additional Notes

Hours of operation: Department is staffed Monday-Friday 8:00am 5:00pm

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.