Sales Center Manager

Graybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and development for your career growth.

Purpose

• Direct all Sales Center activities to meet service standards and effectively onboard, train, evaluate, coach and mentor employees new to sales roles.

Responsibilities

• Supervise, onboard and train sales trainees introducing them to the Company’s culture, products and services, and professional selling; establish and maintain an effective mentoring program.
• Analyze sales trainees’ learning needs; modify existing programs to ensure subject matter is current and relevant; incorporate new and innovative approaches based on business needs and strategy.
• Utilize effective learning strategies including programs and materials.
• Train sales employees to present and discuss the Company’s products and services to customers using effective sales techniques that win and retain business.
• Utilize existing business and sales performance data to analyze sales trainee progress.
• Provide feedback to trainees regarding professionalism, overall performance, how to overcome obstacles and close deals.
• Collaborate with sales leaders to drive continuous improvement initiatives across the sales organization. Implement methods and procedures that will improve sales processes and customer service as well as increase Company profitability.
• May assist in training, coaching, and mentoring other entry-level Manager, Sales Center roles, if needed.

Requirements

Minimum

• 3-5 years’ experience: Progressively responsible sales, marketing, and/or operating/service experience
• High School Diploma or GED

Preferred

• Four-year degree

Knowledge, Skills, Abilities

Knowledge

• Strong knowledge of the Company’s sales process and techniques
• Strong knowledge of the Company’s products, services, customers, and competitors
• Knowledge of training and learning theory and techniques
• Knowledge of wholesale distribution industry
• Knowledge of continuous improvement processes
• Knowledge of Microsoft Office Suite

Skills

• Strong oral and written communication and presentation skills
• Strong selling and negotiation skills
• Strong interpersonal and relationship building skills with strong customer focus
• Excellent leadership skills
• Planning, organizational and time management skills
• Computer skills

Abilities

• Ability to effectively supervise staff and achieve results through others
• Ability to work effectively with all levels of the organization
• Ability to effectively train and instruct others in a variety of settings
• Ability to analyze, assess, and measure success of training programs
• Ability to actively listen, think creatively, solve complex problems and overcome obstacles
• Ability to coach, motivate and influence others, including other entry-level Manager, Sales Center roles, if needed

Working Conditions

Office environment. Some travel required.

This job description is intended to describe the general nature and level of work performed by individuals occupying this position of employment. It is not intended to be construed as an exhaustive list of all duties, responsibilities, and skill required of all individuals assigned to this job title. Management reserves the right to modify all or part of this job description at its discretion in order to meet location requirements, staffing levels, and/or any other needs of the business. All of the essential functions of the job, as defined by the Americans with Disabilities Act and/or equivalent state law, may not have been described. All requests for reasonable accommodation(s) will be reviewed and evaluated on a case-by-case basis.