Regional Director

Primary Responsibilities and Specific Duties:

• Oversees the management of multiple Centers (Regions) including both Operations and Clinical teams

  • Management responsibilities include but are not limited to:

    • In partnership with center leaders, provides supervision, training, and evaluation of all staff within the center in collaboration with other management personnel

    • Monitors and ensures compliance with employee performance management requirements

    • Hires, promotes, disciplines, and terminates staff in partnership with HR and in accordance with legal requirements and corporate policies and procedures

    • Meets regularly with center leaders to communicate corporate direction and performance feedback.

    • Conducts regular site visits and attends staff meetings as needed.

• In partnership with senior leaders, has oversight of strategic project management initiatives and implementation activities

• Ensures leaders at the Center level are meeting department and organizational goals. This includes strategic initiatives, turnover, financial requirements and productivity.

• Collaborates with leaders across the organization to identify objectives and strategies related to performance improvement, care coordination, communications and management of patient care.

  • Examples of strategies include: pre-visit planning, huddles, one-on-one communication, regular site meetings to communicate and address patient care and operational requirements

• Maintains knowledge of, adheres to, and enforces corporate policies and procedures. Seeks guidance from appropriate internal resources, such as Human Resources and Finance.

• Receives and resolves patient and staff concerns, and applies problem solving strategies and techniques

• Monitors and manages provider productivity to ensure a positive financial status

• Monitors purchasing processes for assigned Regions

• Directs and participates in patient centered marketing activities in accordance with approved marketing plans

• Represents organization on community boards and events as requested

• Ensures that center QI/QA activities are conducted in accordance with the corporate QI/QA plans for assigned Regions

• Plans and directs ongoing customer focused quality improvement activities

• Monitors and provides periodic written and verbal reports on the status of the center’s performance and key opportunities

• Monitors reports/dashboard to identify variances in center performance and coordinate with center leaders to address successes and deficiencies

• Ensures center compliance with regulatory and grant requirements

• Maintains knowledge of and adheres to corporate policies related to Safety, Risk Management, AAAHC, HRSA and OSHA requirements

• Performs other duties as assigned

Qualifications:

Education:

• Master’s Degree in Business, Health Care Administration or other related field required

Experience:

• A minimum of 5 years management experience in a practice management or healthcare setting is required

Certification/Licensure:

• None

Required Special Skills:

• Excellent leadership and organizational skills

• Excellent customer service skills

• Excellent written and oral communication skills

• Computer skills and medical software experience, especially Electronic Health Records

Other requirements:

• Must work flexible hours as required

• Travel to multiple locations as required

• Required to maintain a valid Florida Driver’s License

• Required to respond to after hour alarm calls