Project Manager

WayForth is the Nation’s largest provider of professional home transition services. Founded in 2016, WayForth is a full-service client focused company, providing move management, move solutions, clear-out solutions, and financial solutions. We provide an end-to-end, top notch service to our clients in MA, NH, ME, PA, Washington D.C., VA and NC.

Title: Project Manager
Reports to: Operations Manager
Status: Hourly, Non-Exempt
Supervises: N/A

General Summary of the Position: Initiate and maintain communication and relationship with communities and vendors to facilitate project activities. Plan, direct and budget all activities concerned with the client project. Manage and coordinate projects and oversee organization, scheduling and implementation from beginning to end.

Essential Functions:

• Supervises Team Members on assigned projects
• Establishes relationship with clients before, during and after project completion. Communicates with client upon project assignment to understand client needs. Assists client in making decisions that meets their objectives and communicate the project plan and timeline to them.
• Understands project objectives. Establishes a customized plan that will meet the needs of our client by using the Project Checklist as a guide. Provides leadership for the client and to the team members. Is accountable for client timeline, requests and delivering on the core values of WayForth.
• Meets financial and scheduling objectives by forecasting requirements, preparing and managing estimates verses actual budget, analyzing any variance and initiating corrective action if needed.
• Initiates and maintains communication and relationship with communities and vendors to facilitate project activities in alignment with account strategy.
• Understands and implements strategic plans outlined and directed by the community Account Management. Works with Client Experience Managers, vendors and communities to plan, organize and direct activities concerned with the project.
• Prepares for projects by reviewing client file and Teamwork notes. Addresses any issues or special needs in advance. Manages client requests with community sales team, community resources and outside vendors. Offers client customer support to represent their needs in the community and marketplace.
• Interprets and explains project plans in advance to Project Team Members. Assigns individual responsibilities to each Team Member according to their knowledge and experience.
• Ensures that adequate supplies and materials are available to the Project Team to complete the project. This includes safety materials such as: masks, gloves, etc.
• Provides supervision and guidance to all assigned staff. Trains new and existing Team Members and provides feedback /coaching to ensure Team Members provide the best possible service to clients.
• Addresses unexpected issues as they occur. Maintains confidence and composure to assure the client that we will reach a solution. Implements solutions that are appropriate to the client’s needs and ensure that issue is resolved.
• Utilizes required Project Checklists, Tracking Sheets and other tools to ensure that all project activities are completed successfully. Completes administrative requirements in timely manner.
• Updates job knowledge and understanding by participating in educational opportunities. Attends Project Manager Meetings to receive up to date training and information to communicate effectively to Team Member staff.
• Manages all potential assignments associated with full service move management including floor planning, downsizing, clear-outs, organization, etc. Accepts ownership and is willing to accomplish new and different requests in order to explore and deliver value added services and opportunities.

Requirements:
Must have a car.
Education:

• High school diploma or equivalent required.
• Associates degree preferred.

Experience:

• 2-5 years of experience in automated office environment required.
• Experience in coordinating projects.
• Intermediate knowledge of Microsoft Office applications.
• Excellent phone etiquette.
• Bilingual skills a plus.

Skills/Certifications

• The ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality is crucial to this role.
• Expert level written and verbal communication skills, strong decision-making ability and attention to detail.
• Excellent calendar management skills, including the coordination of complex executive meetings.
• Experience assisting management with the creation of PowerPoint presentations.
• Strong knowledge of MS Office, including Word, PowerPoint and Outlook.
• Availability to work 4+ days per week (Mon – Fri) between 8:00am – 5:30pm

Job Types: Full-time, Part-time

Salary: $18.00 /hour

Work Location:

• Multiple locations
• On the road

Working days:

• Monday
• Tuesday
• Wednesday
• Thursday
• Friday

This Job Is Ideal for Someone Who Is:

• Dependable — more reliable than spontaneous
• People-oriented — enjoys interacting with people and working on group projects
• Detail-oriented — would rather focus on the details of work than the bigger picture