RESPONSIBILITIES
Establishes and accomplishes operational objectives by:
Global leadership for a 200+ headcount service-line,
Design and implement business strategies, plans, and procedures
Set comprehensive goals for performance and growth
Oversee daily operations of the software solutions service-line
Evaluating and reporting business results, including forecasting for budgeting purposes
Ensuring successful delivery of client projects meeting both customer satisfaction and revenue and
profitability targets
Manage and develop relationships with software executives across industry
Incorporating and/or participating in program development and enhancements, financial planning and
analysis, metrics and reporting, shared services relationship management, contract compliance and process improvement
Meeting financial and customer loyalty objectives
Drives Go-To Market efforts
Participates in client retention, executive governance and new business development strategies by:
Participating in strategic business client calls/meetings
Projecting to clients a strong technical understanding of and commitment to the industry, software,
compliance and internal processes
Communicating the corporate program
Keeping abreast of industry and software and regulatory affairs developments, technology and trends
QUALIFICATIONS:
+20 years’ work experience in technology and software industry, life sciences experience preferred
Deep experience of Software and Technology processes
Meaningful experience with and understanding of the healthcare industry
Excellent quantitative/analytical and negotiation skills
Excellent writing, communication and organizational skills
Skillful at building relationships with senior executives
Experience of navigating solutions to business and customer problems
Strong leadership skills
Experience:
Previous management and project experience in software and technology
Clinical trials experience within a CRO or pharmaceutical research organization preferred
Minimum of fifteen (15) years of experience with significant responsibilities for planning, P&L management, customer relations, and personnel management
Additional skill set:
Strong interpersonal and communication skills, both verbal and written
Strong organizational and leadership skills
High degree of ability to coach and motivate individuals
Goal-oriented
Ability to maintain professional and positive attitude
WORKING CONDITIONS:
Travel: 50% Lifting: 0-15lbs Other: Computer work for long periods of time
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