General Manager

_General Manager OS NYC – Job Description _
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Job Description
OS NYC’s mission is to create an open and welcoming home for anyone interested in gaming, content creation and streaming. OS NYC is located in the heart of New York City, situated on
Bowery in Chinatown New York. This role will lead all elements of our venue, and ensure the vision is brought to life.

The ideal candidate is a self starting team leader who always takes initiative. Someone who has had P&L responsibilities, direct experience launching, growing and managing hospitality venues, gaming lounges or major event activations, and ability to build and nurture a strong and collaborative culture. The candidate will have a strong network of specialists, vendors and contractors to cover the events, gaming and production industries.

Responsibilities
The primary duty of the General Manager is to oversee the P&L for the venue, including all operations and marketing of the venue and ensure the highest level of experience for customers, clients and employees, which will include:

• P&L
• Identifying and implementing key revenue drivers
• Building and maintaining budgets
• Reporting P&L
• Creating forecasts to set KPIs for all departments within the venue

• Staff
• Hiring, training, and managing staff including venue processes and scheduling
• Overseeing any additional support staff, including venue maintenance and security, are professionally and cost-effectively implemented

• Events
• Managing brand and corporate bookings
• Leading strategy and third party vendors in identifying and securing bookings
• Ensuring effective event management before, during and after each event
• Securing any necessary permits for events

• Marketing
• Create the overarching strategy for marketing the venue including community engagement, paid media and out-of-home
• Manage staff for social media management and upkeep

• Food and Beverage
• Managing the relationship with our food and beverage partner

• Developing and overseeing our own basic food and beverage program – soft drinks, snacks

• Performance Tracking
• Produce daily, weekly, and monthly P&L reports and overarching financial model
• Track overall attendance and traffic into the space
• Provide monthly reports to ownership against pre-set KPIs
• Maintaining the overall quality and experience of the space
• Build and maintain relationships with the overall building / portfolio management team

Measures of Success

• P&L
• Traffic
• Customer Feedback

Qualifications & Requirements

• Minimum of five years experience working in venue management, hospitality or gaming
• Experience managing teams, both FTE and contractors
• Strong network of specialists, contractors and vendors
• Experience managing venue budgets and cash flows
• Experience with accounting software like Xero is a bonus
• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Marketing and sales experience
• Gaming passion and experience desired
• Will require late night and evening work, with flexible scheduling

Job Type: Full-time

Salary: $100,000.00 to $150,000.00 /year

Experience:

• management: 5 years (Required)

Application Question:

• What is your favorite video game?

Additional Compensation:

• Bonuses

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

Schedule:

• Monday to Friday
• Weekends required
• Holidays required
• Day shift
• Night shift
• Overtime
• 12 hour shift