For over 30 years, CARSTAR, a subsidiary of Driven Brands Inc., and the industry leader in Collision Repair Services has been rapidly growing. Now, CARSTAR is North Americaâs largest Multi-Shop Operator Network of independently owned collision repair facilities offering auto body repair, paintless dent repair, storm damage repair and 24/7 accident assistance. CARSTAR delivers national scale, consistently high-quality repairs and industry leading customer satisfaction ratings.
Summary: Inside of our consumer success, Driven Fleet is that fastest growing area of our business, and we are looking for GREAT people to continue driving sales growth to our participating fleet locations by working closely with our participating locations, sales and business development teams; specifically supporting our collision segment. (CARSTAR & ABRA)
Primary Responsibilities:
- Support of sales team on all franchisee/customer related B2B initiatives:
- Supporting all aspects of the fleet sales process
- Mapping, pricing, claim workflow, directive creation, issue resolution, on-boarding
- Franchisee coaching/training around benefits of fleet business
- M&A acquisition support
- Support CARSTAR fleet certification for consistency of fleet offering
- Shop application management for various fleet partners
- Shop profiling (booth sizes/capabilities)
- Support of customer service issue resolution at center level
- Direct liaison between fleet team and CARSTAR/ABRA leadership
- Manage the CARSTAR and ABRA fleet P&L
- Ability to partner cross-functionally within Driven Brands with other FZ support partners like Finance, Billing, Analytics, etc. to maximize the fleet business
- Travel 30-40%
Qualifications:
To be considered for this position, you must meet the following requirements:
- Excellent communications skills, both verbal and written; ability to interact in various social situations
- Ability to build and execute creative solutions to grow the CARSTAR/ABRA fleet business (show they have autonomy, creativity)
- Documented success in Operations field mandatory
- Franchising experience preferred but not mandated
- Firm grasp of all Microsoft Office programs
- Goal oriented self-motivator
- Strong organizational skills
- Bachelorâs degree preferred
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