DIRECTOR PREACCESS

POSITION SUMMARY

The Director, Pre-Access is responsible for leading a functional pre-access team across multiple markets. They are responsible for setting performance and effectiveness expectations in line with industry best practices and driving accountability through responsibility of team production and quality measures. The director will be responsible for establishing, monitoring, and meeting key performance indicators aligning to industry best practices for their functional area. The director also partners with non-centralized areas who perform their own pre-access functions to ensure education, training, and adherence to standardized processes. As a subject matter expert, this person must provide leadership and contributes to the overall revenue cycle goals and is responsible for meeting the mission and organizational goals of Ensemble Health Partners, as well as meeting regulatory compliance requirements. The Director, Pre-Access will work closely with other revenue cycle and facility leadership to understand upstream/downstream impacts of workflow and processes, and takes the “big picture” approach to problem-solving and mitigating front-end denials.

JOB REQUIREMENTS

1. Bachelors Degree required. Masters Degree in Business or Health Care Administration preferred.
2. 7+ years leadership experience in a healthcare related role, with extensive experience within revenue cycle operations.
3. Experience with ownership of daily workflow management, developing leaders, creating processes, and setting department
strategy.

4. Experience with EPIC.
5. Experience with building reporting and analytics to monitor performance and drive process improvement.
6. Pre-access operations experience and/or call center experience a plus.

7. Excellent organizational skills.

8. Patient Access experience with managed care/insurance, formal typist with a minimum of 45 WPM, intermediate to expert

proficiency in MS applications (Word, Excel & PowerPoint), experience with multiple computer systems and use of dual
screens.
9. Able to multitask and work individually while applying critical thinking skills.

10. Customer Service experience highly preferred.

11. Combination of post secondary education and experience will be considered in lieu of degree.