Associate Director

Are you ready to join a growing Senior Living company? Are you seeking a career with a premier Senior Living organization, who honors their associates, residents and families? Who’s passionate about creating an environment where our seniors have the opportunity to live and thrive with purpose, passion and joy? Where associates are apart of the family; where growth and development is encouraged? Then Tuscan Gardens is the place for you.

Company Description: Tuscan Gardens is an exceptional senior living company focused on pioneering upscale Supportive Independent Living, Assisted Living and Memory Care in communities located throughout the southeast. We have a new Tuscan Gardens community being built in Delray, FL It will have 130 units in a magnificent 130,000 square foot building, opening in May 2020, hiring now. We are want the best of the best to be apart of our executive team and talented professionals. We offer competitive compensation and benefits and the opportunity for challenging career growth.

We are seeking. We are currently looking for an outstanding individual to join our team as Associate Director. Your primary focus, as an Associate Director, will be on the resident experience, the resident’s family’s experience, and the associate experience. We are looking for personable candidates who love seniors and people in general and enjoy producing actionable results. This is a hands-on, in-the-trenches position, affording the right candidate the opportunity to connect with each and every person living in, working at or associated with the community. It also offers the right candidate the opportunity to prepare for promotion to an Executive Director position.

Where you will be. You will be located in the Delray, Florida

Responsibilities:

What you will do. The Associate Director will be responsible for driving the organizational development of the community, communication with residents and their families, and the business office functions. In your position, you will oversee the following:

Organizational Development Functions

• Act as contact for all staff, residents, prospects, and community organizations.
• Maintain superior training and morale for our associates.
• Maintain a high degree of interactive communication driving resident and associate satisfaction and retention. Provide leadership for associates and residents to include proactively solving problems and resolving issues. Administer annual resident and associate satisfaction surveys.
• Establish a strong and consistent culture and brand within the community.
• Foster creativity among associates to deliver the highest quality and optimum services. Create and maintain an atmosphere of stability, fun and excitement.
• Develop and maintain a positive image with the broader community. Become active in social and civic affairs of the local community. Represent the community and the company to governmental agencies, professional organizations, community groups, and other appropriate public agencies/groups.

Human Resources Functions

• Advertise for, interview, hire and onboard associates.
• Review hires, promotions, disciplinary actions, and associate terminations with attention paid to consistency in the selection and retention of qualified associates.
• Maintain current departmental policies, procedures and licenses in accordance with all requirements.
• Be involved in department head meetings on a weekly basis. Conduct quarterly associate meetings to review safety trainings on all aging issues.
• Report all new hires, status changes (leaves of absence, wage changes) and changes that affect participation in benefit programs for community staff.
• Coordinate payroll with our PEO. Advise PEO of any requests to enroll in or change participation in company sponsored benefit programs. Advise Corporate PEO of any request to enroll in Company 401(k) plan.
• Respond to associate questions concerning wages, benefits, etc.
• Ensure that corporate and state requirements for completion of all pre- and post- employment checks (criminal, abuse and licensure background checks, health/communicable disease screenings) are requested and completed (prior to making an employment offer, if required) and documented in the associates’ personnel file.
• Orient new associates to all policies and procedures related to all Conditions of Employment (see form HRS003), Drug Free Workplace Policy, and policies pertaining to reporting of and seeking treatment for on the job injuries.
• Maintain associates’ training records and prepare training certificates.
• Maintain annual renewals for staff specific certifications.
• Maintain associate files according to corporate guidelines and state requirements.
• Ensure the implementation of OSHA and Safety guidelines.

Financial Functions

• Prepare and report resident financial information to Corporate, i.e. rents, ancillary charges, move in and out, payroll and trailing accounts receivable, and specialty accounts.
• Review billing statements prior to being sent to the resident and maintain records.
• Process and deposit resident rent payments and manage ACH where applicable.
• Report depository receipts to Home Office.
• Review resident accounting in real time.
• Respond to financial inquiries of resident, POA, government agents or guardians.
• Make collection efforts on delinquent resident accounts and record outcomes on Collection Progress Record.
• File and maintain Residency Agreements.
• Publish and distribute rent increase notices to residents/families.
• Prepare spend down reports, analyze and update for Executive Director, regional and senior management. Perform weekly reconciliation.
• Respond to vendor’s payment inquiries.
• Maintain vendor files and reconcile vendors’ monthly statements; check monthly invoices for accuracy and submit to Home Office for payment.
• Submit all A/P invoices weekly to Corporate Accounting.
• Execute renewal program with existing residents through a proactive program ensuring the highest renewal rate possible.

Your Qualifications.

• Bachelor’s degree required with a preference for business or other related field.
• At least two (2) years experience in a leadership role required
• At least two (2) years experience in the senior living industry, although a current AHCA license is not required.
• A successful track record in operational leadership.
• Human Resources experience preferred.
• Financial/Accounting experience preferred.
• Prior Business Office/Associate Director experience preferred.
• Respond promptly to resident/associate needs.
• Support organization’s goals and values.
• Ability to handle multiple priorities.
• Competent in organizational, time management skills.
• Demonstrate good judgement, problem solving and decision-making skills.
• Interact with guests, residents, their families, and associates in a courteous and friendly manner.

Benefits:

• Competitive salary
• Health, dental, disability and life insurance
• 401K
• Equal Opportunity Employer and drug-free workspace

Apply Now: To express an interest and apply for this position, please review our corporate website at http://www.TuscanGardens.com and if you believe you are the right person for the position, please forward your resume along with a detailed cover letter telling us why.

Additional Compensation:

• Bonuses

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

This Company Describes Its Culture as:

• Detail-oriented — quality and precision-focused
• Innovative — innovative and risk-taking
• Aggressive — competitive and growth-oriented
• Outcome-oriented — results-focused with strong performance culture
• Stable — traditional, stable, strong processes
• People-oriented — supportive and fairness-focused
• Team-oriented — cooperative and collaborative