Ashland Service Manager

Company: East Penn Manufacturing (Deka Battery)
Location: Ashland, VA

Apply

Job details
Job Type
Full-time
Benefits
Pulled from the full job description
  • Other benefits include: Competitive Salary, Medical Insurance, Profit Sharing and 401(k), Life Insurance, Paid Holidays and Vacation, Dental Plan, and Annual Raises.
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Professional development assistance
Full Job Description

JOB SKILL REQUIREMENTS:

Literate (able to read and understand numerous battery and charger manuals, operating manuals, service manuals, etc.), basic math skills, good writing skills, strong mechanical skills and knowledge, strong communication skills and well organized.

Must have a strong electrical background from 120 volt 1 phase to 480 volt 3 phase, AC to DC rectification, able to read schematics, control circuits, basic electronics, basic battery knowledge, able to take voltage and gravity readings.

Requires knowledge of how to use a multi-meter, understanding how a lead acid battery works, burning, welding, soldering, knowledge of forklifts and pallet jacks, able to work alone, and be a self-starter.

Job requires overnight trips. Must be able to climb and work on ladders, gantries, and cat walks. Must be able to bend, squat, and lift, move, and or slide up to 200 lb. battery cells approximately 25″ high.

DOT Medical Qualification Card required.

JOB PROCEDURES:

Responsibilities include, but are not limited to: overseeing the Industrial field service department, communicating and working with maintenance managers, maintenance mechanics, electric truck mechanics, electricians, contractors, East Penn Mfg.’s salespeople, dealing with customer complaints and broken down equipment, traveling to customer locations, evaluating battery, charging, and battery changing equipment, able to make on site repairs of batteries and chargers, installations of battery handling/battery charger equipment able to create and maintain documents explaining customer’s fleet by type, amp hour, repairs, recommendations, pricing service work for quotes, billing and repairs, coordinating service calls by territory, performing a follow up to customers on service calls, ordering and maintaining inventory for the Industrial Service Department (shipping of parts to customers/agents).

Other responsibilities may involve: submitting maintenance agreements to customers (blanket purchase orders/periodic preventive maintenance contracts), quoting battery handling/battery charger equipment installations, and interviewing applicants for possible service positions.

The Industrial Service Manager possesses the responsibility and authority to participate in the review of drawings and review/approval of designs. As required, the Industrial Service Manager possesses the authority and responsibility to approve contracts. He or she is responsible for the quality of work produced. Responsible for proper hygiene, housekeeping, and safety practices of the entire Industrial Service Department staff.

At East Penn, our employees are our culture; our employees will always be the heart of the company. We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone. We want our employees to have long-term careers, and many do. More than 30% of our workforce has over a decade of service.

Our open-door management policy, comprehensive benefits package, annual bonus program for all, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.

Other benefits include: Competitive Salary, Medical Insurance, Profit Sharing and 401(k), Life Insurance, Paid Holidays and Vacation, Dental Plan, and Annual Raises.

Interested candidates please submit cover letter with salary requirements, and resume to Holly Spotts in Personnel.

EOE/VEVRAA

Additional Compensation:

  • Bonuses

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Professional development assistance