Practice Director – Shared Resources – NetSuite Services

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Company: Oracle
Location: Austin, TX

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Practice Director – Shared Resources – NetSuite Services-19001HVQ

No Visa Sponsorship is available for this position.


Preferred Qualifications


Why Oracle NetSuite?

One word – transformation.

At Oracle NetSuite, we believe the cloud is here to stay and so do our 20,000+ customers. We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient and agile. Oracle NetSuite is literally transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive business forward. Founded in 1998 as THE cloud ERP pioneer, the NetSuite Oracle business unit has transformed the business operations of our customers without the high costs and inefficiency of on-premise systems.

Transform your career at Oracle NetSuite

At Oracle NetSuite we work hard and we work smart. We hire fierce competitors. We hire individuals that are fearless trail blazers. Oracle NetSuite employees take the hill, we prefer action over inaction, we are tireless in our mission and we pause only to celebrate our success. And we DO celebrate, because if you don’t have fun along the way, then what’s the point?

Oracle NetSuite is transforming how its customers do business. If you want to transform your career, apply.

Summary:

NetSuite Professional Services is seeking a Practice Director for our Starter Shared Resource team. This group is the employee development engine for our consulting practices, focused on transitioning new college graduates from our formal enablement programs into productive contributor roles and providing project oversight of our emerging starter customers.

The Practice Director has the primary responsibility to lead and build a world class team within the company’s premier business unit. This involves driving customer success and retention leading to top line growth, client referenceability and profit.

Responsibilities include:

  • Oversee responsibility and provide leadership for a large professional services team.
  • Responsible for providing leadership and direction to the activation of new implementation customers
  • Provide day-to-day leadership to other Professional Services managers by optimizing processes related to project staffing, assessing and developing consultant skills, and managing client escalations
  • Responsible for utilization attainment and maximizing professional service profitability through accurate forecasting and effective management of the team.
  • Develop and drive strategic and operational plans for the group through effective planning, communication and team leadership.
  • Drive the continuous evolution of Professional Services through incorporation of best practices, consistent, high quality and repeatable solutions, and by building of strong professional services team and brand.

Preferred Qualifications/Skills include:
  • 8+ years of demonstrated success in building the business and managing the Profit & Loss of an application solution professional services practice, ideally for high volume consulting and/or software providers.
  • Strong implementation and delivery experience – ideally of Cloud based Enterprise Resource Planning (ERP) application solutions.
  • NetSuite or Oracle platform experience strongly preferred – though competitive offerings will be considered
  • Proven executive level customer engagement skills.
  • Specific experience consulting to and/or working within emerging/high volume growth markets.
  • A dynamic thought leader who has managed medium to large teams while generating significant annual revenue.
  • Strong Portfolio Management skills, including experience developing work-breakdown structures and project plans.
  • Demonstrated experience in translating customer business requirements into workable software solutions
  • Comfortable working closely with the sales team and helping to close deals. Must have the skills to build a business and advise the team on improving delivery but with an emphasis on sales.
  • Demonstrated success in driving a very high level of customer standards with impeccable attention to detail and support metrics.
  • A track record of enabling and developing the skills and careers of direct reports.
  • Exceptional verbal and written communication skills.


Detailed Description and Job Requirements

This director position is responsible for managing business operations and resources of a given practice that can be defined by industry, service line, technology center, specialty area or region. Responsible for managing the three main pillars of a practice: people management, portfolio/delivery management and sales enablement. Has profit and loss responsibility or financial/expense management of practice.

Accountable for operational/financial metrics and overall business results of practice. Responsible for maintaining strategic direction, ensuring profitable growth of the practice, quality of consulting delivery, and maintaining customer referenceability. Develops strategy and plans to successfully implement operational policies and achieve business objectives. Accountable for managing and growing a significant revenue stream and customer base. Typically manages multiple first line managers and/or senior level individual contributors. Resolves staffing issue in complex engagements. May serve as advisor or project sponsor role for moderately complex engagements.

10+ years of experience relevant to this position including 5 years of consulting experience and 2 years of project management leadership experience. Direct line Management experience including project, people, customer, financial management preferred. Product, technology or industry expertise relevant to the practice focus. Ability to develop and maintain relationships at the executive level. Undergraduate degree or equivalent experience. Ability to travel as needed.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.