Dog Daycare Venue Manager

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Company: Reserved Barking
Location: Springfield, VA 22153

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Venue Manager, Reserved Barking, Springfield, VA

Dog Daycare, Boarding, & Grooming Services

Overview

The Venue Manager leads their venue in providing best-in-class service and hospitality for our Guests and their dogs. The Venue Manager works along side with, trains and coaches Reserved Barking leaders and associates to ensure their teams provide our Guests with exceptional service for their dogs.

The Venue Manager is responsible for building strong teams – through effective hiring, scheduling, Associate development and by driving team engagement. They are responsible for all venue daily operations and business functions – executing flawless operational activities, upholding processes and standards, maximizing financial performance, building relationships with their community and growing the ReservedBarking brand.

Key Responsibilities

  • Supervises their team in providing best-in-class service
  • Schedule, coach and develop their Team Leads and Associate teams
  • Drive Associate engagement
  • Uphold operating standards and drive Guest, Team and dog safety and satisfaction
  • Hold Team Leads and Associates accountable
  • Responsible for budgets and spending
  • Forecast and control sales and expenses
  • Delegate and follow-up on the completion of tasks
  • Demonstrate Reserved Barking’s Core Values: Team, Caring, Excellence, and Preparing Others for Success.
  • Interact with Guests to check on the quality of their experience
  • Drive performance and maximize profit and revenue
  • Cultivate relationships with community leaders and organizations to ensure strong connections
  • Maintain a full time schedule

Key Qualifications

  • Dog Lover
  • Service oriented Team player
  • Proven Pack Leader
  • 3+ years of Management experience preferred
  • High school diploma or equivalent, College degree preferred
  • Excellent communication, time management and organization
  • Ability to work on a team
  • Energy and enthusiasm
  • High level of critical thinking, self-awareness and integrity
  • Receptivity to change
  • Ability to stand and walk for long periods
  • Availability to work varied shifts, including weekends and holidays

Compensation

  • $35,000 to $42,000 starting
  • 2 weeks paid vacation accrued

Job Type: Full-time

Salary: $35,000.00 to $42,000.00 /year