Director of Sales & Catering – Ocean Shores

Shilo Inns is the largest independent, privately family-owned and operated hospitality company in the western United States. Each Shilo Inn has been designed to offer quality guest comfort at an affordable price. Our philosophy, commitment and mission is to provide the ultimate in genuine friendliness, along with clean, comfortable rooms and suites, all at an affordable price. Shilo Inns friendly, “attention to detail” oriented staff are dedicated to living up to Shilo’s motto of “Affordable Excellence”. More than 95% of all Shilo’s guests return and refer other guests. Among Shilo’s properties are several restaurants that are owned and operated by Shilo.

Our Shilo Restaurant Ocean Shores, WA is looking for a sales-oriented Director of Catering to manage all aspects of our busy and growing catering and events department. This is an excellent opportunity for an event planning professional looking to lead an already successful department and help expand it to the next level! Come flourish with our team and be part of a company that appreciates the hard work and dedication of our employees.

Responsibilities include but are not limited to:
Can build strong relationships with clients, staff, and members

Can consistently exceed service expectations of high-end event clients

Has sufficient prior experience in event planning, including wedding planning, to be a self-starter

Possesses creativity and self-motivation which will assist them in creating internal & external marketing plans and growing the club’s catering business

Coordinate all aspects of catered events from time of booking to the actual events, including menu planning, contract pricing, ensuring customer service, and billing

Consistently seek ways to improve established offerings and processes and develop opportunities for additional event sales

Meet with prospective clients to provide tours of banquet facilities and discuss event options

Meet with clients to coordinate details of their confirmed events and obtain pertinent information needed for planning

Maintain positive guest relations, resolving issues and complaints in an efficient and timely manner

Update weekly function information in online database and distribute to all affected staff; work as a liaison between client, kitchen, service and management by communicating all needs of events to each department

Work with the Executive Chef to determine selling prices, menus and other details for catered events

Oversee the development of contracts to reflect agreed upon services and pricing

Arrange for printing of menus, procuring of decorations, entertainment and other special requests, etc.

Complete all in-house banquet event orders (BEOs), room layout diagrams, and related function details and communicate them to all required internal departments in a timely manner

On day of event, check BEOs against actual room setup and maintain a presence to greet clients and occasionally oversee service

Manage banquet billing and arrange for prompt payment after all events