Who is TFCU:
Established in 1936, TFCU began as a credit union that provided the area’s teachers and their families with quality financial products and services. Today, TFCU has expanded their charter to everyone in the beautiful, sun-washed city of El Paso and El Paso County We’re stronger than ever with over 60,000 members, over $607 million in assets and growing. Our team members set us apart from other credit unions, which is why we emphasize and focus on our culture. Our values of trust, service, communication, team worth, and leadership guide our actions.
Directive For This Role:
VP of E-commerce role will lead TFCU’s E-commerce Division by introducing and improving electronic banking access channels and services in a seamless member experience that strategically aligns to traditional retail delivery. This candidate will identify opportunities and generates initiatives to leverage real-time big data member insights into proactive responses across all member and non-member support channels and product experiences. This role works collaboratively with marketing, business development, operations, consumer lending, business/real estate lending, IT, and all departments that impact the member experience to design and execute a full-service electronic banking experience. Accountable for overseeing mobile banking, online banking, automated phone banking, website, ATM operations, and EFT Services and Payments.
Requirements:
Bachelor’s degree in related field such as E-commerce, programming, or web design. Master’s degree preferred.
A minimum of ten years’ experience in banking, credit unions, FinTech, online services, or related fields.
A minimum of five years in a supervisory capacity. A demonstrable track record of successfully managing a department including Profit/Loss experience.
Prefer experience with the following: dedicated, end-to-end member/customer experience strategy; bank/credit union e-commerce/digital and/or FinTech industry
Skillset for this role:
Strong leadership, supervisory, and interpersonal skills.
Structured problem solving acumen
Highly Organized with a proven capacity to keep projects moving forward
Understand the value to data collection, monitoring, reporting, analytics, and how to impact future business performance.
A high level of analytical ability with an eye for spotting trends and patterns.
Strong experience working with web development tools (JavaScript, Drupal, and HTML).
Highly imaginative and creative design (UI/UX) skills with an appreciation for aesthetics and efficient functionality.
Ability to integrate 3rdparty tools, SDK’s and API’s.
Pay Range:
Depending on experience and education.
Annual Salary starting at: $111,416.63
Hours: Monday through Friday 8:00 a.m.-6:00 p.m., and Saturdays from 8:30 a.m-12:30 p.m., schedule may vary.
Location: 1241 Pullman Drive, El Paso, TX 79936
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