Senior Project Manager

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Company: MFour Mobile Research, Inc.
Location: Irvine, CA 92612

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Senior Project Manager, Client Services Solutions

MFour Mobile Research, Inc. – Irvine, CA

OUR MISSION:

From the way we communicate to the way we travel and shop, the smartphone has facilitated one of the greatest shifts in human behavior since the invention of the internet. MFour Mobile Research is at the forefront of understanding that shift. Through our 4.5 star rated app, Surveys on the Go, we have built the largest, highest rated and fastest growing smartphone consumer panel in America.

Our mission is to combine online/offline, validated behavior with opinions from real shoppers to create the most comprehensive platform for understanding consumer behavior ever created.

Simply put, we provide a better way to understand consumers.

CLIENT SERVICE MANAGER’S MISSION

Deliver Superior Client Service – Attentive, Consultative, Solutions-Oriented

RESPONSIBILITIES

  • Direct multiple simultaneous research projects

  • Coordinate with internal programming, data and fielding teams and outside vendors to produce quality projects while meeting deadlines

  • Provide excellent, attentive customer service for external clients

  • Consult on all elements of research projects including methodology design, questionnaire development, and reporting analytics, providing suggestions and recommendations where appropriate

  • Create and manage timelines to deliver quality results on time

  • Manage project budgets and costs

  • Support and advise software developers on new features and automations for MFour’s proprietary mobile market research application

  • Perform checks for quality and clarity prior to deliverables reaching clients’ desks

  • Prepare reports that tell a “story,” clearly illustrating data graphically and summarizing findings in easily-understood writing

REQUIREMENTS

  • MS Office proficiency

  • Excellent written and oral communication skills

  • Prior experience managing and communicating with multiple external clients at a time

  • Strong attention to detail and ability to multitask while working under deadlines

  • Ability to work effectively with diverse teams across varied functions and skill sets

  • Self-motivator who’s excited about research and delivering consistent, quality data

  • Tenacity/persistence and follow-through

  • Proven talent for building new client relationships and strengthening existing ones

  • Less than 5% travel

PREFERRED SKILLS & CREDENTIALS

  • 3-5 years of quantitative research, preferably supplier side

  • 3-5 years of experience dealing with large data sets

  • Prior experience designing questionnaires and analysis reports

  • Completed Bachelor’s Degree or higher

  • Additional education and/or ad-hoc courses in market research are a strong asset

  • SPSS or other statistical software skills

COMPENSATION & BENEFITS

  • Salary based on experience

  • Unlimited Vacation

  • Competitive health benefits including; medical, dental, vision , LTD, and life insurance

  • 401k with 4% match

  • Spotify Membership

  • Access to gym in building

  • Food trucks and farmers market

  • Office wide celebrations and catered lunches