Senior Director, Cloud Operations

ABOUT FOUNDATION MEDICINE

Foundation Medicine, Inc. (FMI) began with an idea—to simplify the complex nature of cancer genomics, bringing cutting-edge science and technology to everyday cancer care. Our approach generates insights that help doctors match patients to more treatment options and helps accelerate the development of new therapies. Foundation Medicine is the culmination of talented people coming together to realize an important vision, and the work we do every day impacts real lives.

ABOUT THE JOB

The Senior Director, Cloud Production Operations directs a global team responsible for delivering service management, Tier I and II operations, logging, monitoring, tooling and ITSM metrics to the organization. The Sr Director of Cloud Production Operations is a Cloud Operations expert driving programs and demonstrate their value. Sr Director provides decisive leadership, facilitates collaboration between technical teams and non-technical stakeholders and manages a team of global Cloud Service, DevOps and Database Engineer Operations professionals on a mission to build, scale, monitor, improve and protect the FMI platform.

Key Responsibilities:

Leadership

• Lead the global Cloud Production Operations function long term strategy and roadmap.
• Drive quarterly and annual initiatives within the department to protect, improve, monitor, and scale the organization’s Cloud Production Operations.
• Oversee the 7×24 Cloud production operations systems, processes and support functions and efforts to ensure the functions operate with optimal efficiency.
• Execute initiatives to ensure Cloud environment can scale to meet FMI business needs.
• Supervise a team of Cloud Production Operations leaders, providing direction, coaching, evaluation, support, and hiring of personnel as needed.

Deployment Management

• Manage high-level communication and process improvement initiatives for Cloud Operations.
• Liaise with Compliance, Security, Internal Audit, Procurement, Finance, and Amazon Web Service on deployment initiatives and to ensure successful adoption of service.
• Partner with our Voice-of-the-Customer team to address the most common platform issues and derive deeper satisfaction with our services.

Miscellaneous

• Complete complex incident review, high-level trend analysis, and incorporate findings into improvement initiatives.
• Execute production analytics and capacity planning annually and as needed.
• Collaborate with all stakeholders and support as a senior technical for Cloud Services.
• Manage the Cloud Production Operations budget and operating plan.
• Maintain quality control processes for the department.
• Review and approve standard operating procedural documents.
• Travel required up to 10% inclusive of client site visits, conferences, trade shows, sales and off-site company events
• Other duties as assigned.

QUALIFICATIONS

Basic Qualifications:

• Bachelor’s Degree.
• 7+ years of experience delivering large scale cloud-based product operations (SaaS) and leadership.
• 7+ years of direct management experience.
• AWS Solutions Architect certification(s).

Preferred Qualifications:

• Degree in Computer Science, Business or related fields.
• 10+ years of experience delivering large scale cloud-based product operations (SaaS) and leadership.
• Cloud operations expertise.
• Other cloud experience, such as Azure or Google.
• Demonstrated technologist with broad experience across a variety of operations and services including DevOps, Pipeline Construction, Release automation and deployment (Jenkins, CloudFormation, Chef, Team Foundation Server, Code Pipeline).
• Direct experience designing and supporting deployment and automation solutions on public/private cloud environments with specific experience developing solutions using AWS.
• Experience building high availability services at scale.
• Proven experience driving adoption of new technology into existing complex systems.
• Demonstrated ability leading small focused teams of technologists.
• Excellent communication and presentation skills.
• Experience with compliance/governance including ITSM, ITIL, HIPPA, GDPR, PCI and ISO.
• Superb influence and a track record of driving success and process improvement in a matrixed environment.
• Sees ahead clearly, can anticipate future consequences and product trends accurately; has broad knowledge and perspective and is future oriented.
• Strong quantitative skills and comfort with internal controls, financial and accounting terms and principles.
• Ability to travel up to 10%.
• Commitment to reflect FMI’s values: passion, patients, innovation, and collaboration.

Foundation Medicine is proud to be an Equal Opportunity and Affirmative Action employer and considers all qualified applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin. Further, qualified applicants will not be discriminated against on the basis of disability or protected veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also FMI’s EEO Statement and EEO is the Law and Supplement. If you have a disability or special need that requires accommodation, please let us know by completing this form. (EOE/AAP Employer)