Project Director

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Company: Social Science Research Solutions (SSRS)
Location: Glen Mills, PA

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SSRS Project Director

The Project Director (PD) manages and supports survey research projects with increasing levels of complexity. The PD is responsible for quality control of surveys including omnibus, custom phone, web and mail. Duties include formatting/writing, reviewing and testing questionnaires for accuracy, logic and flow; briefing and monitoring, sample specs and tab plans. This position will be heavy on back-end data checking. The PD will communicate with internal and external teams to assure the data and other deliverables meet with the project specs.


Key Responsibilities:

  • Check back end data for all ad hoc and ongoing projects
  • Take ownership of projects under their direction
  • Format questionnaires
  • Check CATI and web programs; check RDGs and annotates
  • Check and verify sample releases
  • Write csum specs and tab plans
  • Brief interviewers and supervisors on studies in the field
  • Monitor interviews
  • Draft client feedback from interviews and monitored recordings
  • Compare rates and incidences to estimates; provide daily/weekly rate/incidence updates
  • Draft toplines
  • Complete internal/client project updates with senior staff direction
  • Check incentive files; text correction of incentive and verbatim files
  • Check coding, crosstabs and SPSS files
  • Draft client communications
  • Provide clear specifications and schedule to operations team
  • Coordinate with Omnibus team on survey inserts
  • Provide background research
  • Responsible for incoming and outgoing respondent communications
  • Assist with training and mentoring of Associate Project Director
  • Other duties as the needs of the business dictate

Position Requirements:

  • Undergraduate degree in marketing, social science, business or equivalent combination of education and work experience
  • 1 – 3 years of experience in market research or combination of education and experience
  • Ability to problem solve/critical thinking
  • Professional attitude and strong interpersonal skills
  • Proficiency in Microsoft products, particularly Excel and PowerPoint
  • Familiarity with SPSS
  • Organizational skills and the ability to manage multiple projects while preserving attention to detail
  • Excellent communication skills, both written and verbal