Founded in 1968 to meet the post-secondary and continuing education needs of Cecil County residents, Cecil College has been serving the community and shaping its future for nearly 50 years. The College is governed by a Board of Trustees appointed by the governor. The College’s fifth president, Dr. Mary Way Bolt, reports directly to the Board of Trustees.
Cecil College is centrally located in Maryland’s most northeastern county, just one half mile from Interstate 95. It is easily accessible from Philadelphia and Baltimore, as well as from Wilmington, Delaware.
With a diverse student population, Cecil College enrolls approximately 2,500 credit students and 3,400 non-credit students. Cecil offers associate degrees, certificate programs and non-credit classes. Cecil offers a variety of associate degree and certificate programs.
Through its open admissions policy, Cecil College provides learning opportunities for all who have the desire and ability to benefit from its courses and programs, regardless of age, gender, ethnic origin, sexual orientation, disability, or socioeconomic status.
GENERAL RESPONSIBILITIES:
Reporting to the Chief Information Officer, the Director of IT Client Services is charged with managing and leading the technical support teams for the Information Technology division and improving customer service outcomes.
SPECIFIC DUTIES
The IT Client Services Director is responsible for executing the technical support strategy for the IT division. This includes, but is not limited to: Developing and maintaining the IT Service Catalog and inventory; managing internal Service Level Agreements and ensuring the timely delivery of IT support services and solutions; establishing and maintaining high levels of customer satisfaction; change and configuration management; marketing the IT department; and, developing and implementing educational opportunities for constituency groups. The Director of IT Client Services must also recruit, evaluate, manage, develop and supervise a diverse and talented group of highly specialized technical support professionals. Last, the IT Client Services Director manages vendor relationships, budgeting/procurement and performs other duties as assigned.
REQUIREMENTS
- Education: Master’s degree required.
- Experience: 5-10 years of progressive experience leading a technical support organization. Previous supervisory experience of Information Technology professionals is also required.
- Skills/Training: Required experience with: hardware/software trouble-shooting and technical support; managing and leading technical support teams; customer service and collaboration; change management; and, budgeting and procurement procedures.
- Proficiencies: Demonstrated abilities to coordinate multiple schedules, assess priorities, and meet deadlines; must exhibit excellent communication and writing/composition skills, strong interpersonal and teamwork skills and proficiency in problem-solving
- Scheduling Requirements: Varied work schedule during critical periods sometimes requiring evening, Saturday, and Sunday work hour’s dependent on the needs of department.
- Physical Demands: Most of the position is sedentary. Requires frequent use of computer and repetitive hand motions for computer use.
FOR BEST CONSIDERATION PLEASE APPLY BY JULY 9, 2019.
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