US Consumer COO, Productivity & Expense Management

The recently established U.S. Consumer Bank organization delivers a wide array of banking, payments, lending and investment services to individual consumers and small businesses. Our products and services cover a wide range of client banking needs including credit cards, basic banking, mortgages and investment advisory services.

To deliver on our brand promise, we must operate as a truly client-centric organization, driving a high tech, high touch experience for the full Citi relationship, particularly in the U.S. To do so, we have aligned our structure with our strategy, to ensure we win in the U.S., our largest market, and drive greater client-centricity across product, segment and geography.

The COO, U.S. Consumer Banking is currently seeking a candidate to drive Productivity & Expense Management, with a focus on ensuring appropriate resource allocation across U.S. Consumer. Reporting to the COO, the successful candidate will work in close partnership with U.S. Consumer’s senior leadership and business/functional heads to:

• Develop and manage governance and routines around productivity efforts for U.S. Consumer to ensure we are on track to deliver on committed productivity saves
• Ensure tracking and monitoring are in place for key productivity efforts; with leading indicators identified and milestones clearly outlined across each effort
• Identify productivity opportunities and help set goals for productivity efforts
• Drive and coordinates the workforce & headcount management process for the Region and be part of key talent transformation initiatives
• Create benchmark analytics on revenue, expenses & profitability to identify opportunities for optimization and perform ad-hoc financial analytics to facilitate senior management decision making
• Partner with Finance on new expense investment plans and govern spends on major approved investments in Technology & Marketing

Candidate Qualifications

• 15+ years experience in consumer banking including extensive experience in strategy development and execution
• Experience with a major consulting firm, including senior engagement management roles with client assignments of significant scope in consumer financial services
• An undergraduate degree in Finance, Economics or another quantitative discipline, a top-tier MBA or other relevant graduate degree preferred
• Broad knowledge of consumer financial services; demonstrates clear understanding of the drivers of performance and decision making to maximize results
• Strong numerical, analytical, problem-solving and technical skills; strong attention to detail
• Thorough understanding of the drivers of value and the financial statements in consumer financial services
• Strong project management skills and ability to manage a large ecosystem of partners and stakeholders
• Strong presence, communication skills and ability to influence others and deliver clearly articulate presentations to senior leaders
• An understanding of Citi’s North America consumer businesses and preexisting senior / middle management relationships are preferred

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Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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