Technical Product Manager/Scrum Master

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Company: National Council on Aging
Location: Arlington, VA

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Technical Product Manager/ScrumMaster (BenefitsCheckUp.org)

National Council on Aging (NCOA) is based in Washington, DC and is seeking the right candidate for a Technical Product Manager/ScrumMaster of BenefitsCheckUp, (http://www.benefitscheckup.org); the nation’s most comprehensive web-based benefits screening tool to help older adults find out about and enroll in benefits programs that help pay for prescription drugs, health care, utilities, and other basic needs. There are over 2,500 federal, state and private benefits programs included in BenefitsCheckUp.

As a Technical Product Manager/ScrumMaster of BenefitsCheckUp, you will be responsible for all technical aspects of the product, from sales and post-sales customer engagement to ensuring timely product enhancements, fixes, and support. You will partner with the Program Product Manager to execute on the product vision and roadmap; working towards achieving social impact goals approved by the NCOA Board of Directors. This is a hands-on position that requires attention to detail, sound judgment, critical thinking, leadership, and a sense of urgency.

The ideal candidate will be a self-starter, a learner, and detail-oriented in order to support BenefitsCheckUp holistically.

Organization Overview

The National Council on Aging (NCOA) is the national voice for every person’s right to age well. We believe everyone deserves to age with the best possible health and economic security, regardless of socioeconomic status, ethnicity, or background. NCOA empowers individuals with trusted, proven solutions to improve their daily lives, and we protect and strengthen federal programs that people depend on as they age.

  • Our vision: a just and caring society in which each of us, as we age, lives with dignity, purpose, and security.
  • Our mission: improve the lives of millions of older adults, especially those who are struggling.
  • Our social impact goal: improve the health and economic security of 10 million older adults by 2020.

Responsibilities

  • Become proficient in the product’s capabilities so that you are the subject-matter-expert, can perform customer demoes as needed, and engage with customer to enhance their product experience.
  • In collaboration with the business, set priorities on product deliverables managed in Sprints.
  • Responsible for new product-related projects to ensure adherence to budget, schedule and scope.
  • In collaboration with information technology, ensure timely communication and resolution to product incidents.
  • Participate in after-hours deployments and/or incident resolution to ensure proper point-of-escalation as needed as well as managing business communications related to releases and/or incident resolutions.
  • Implement and enhance operations around the technical product lifecycle.
  • Create appropriate user stories for Sprint backlog collaborating with product owner.
  • Assume ScrumMaster responsibilities managing the Agile Scrum Cycle: Backlog Grooming to Sprints to Sprint Reviews, Releases, and Retrospectives.
  • Provide support to the Team(s) remove impediments, address conflicts, etc.
  • The job will require cross-departmental coordination and communication and will therefore require strong communication and documentation skills.
  • Provide internal and external communication as needed, improving transparency and collaboration.
  • Work with the Team to help determine the best technical implementation options to deliver the right solutions at the right time.
  • Must be willing to jump in on other assignments as needed including client implementation activities.
  • Perform customer demoes as needed and engage with customer to enhance their product experience

Qualifications

EDUCATION

  • Bachelor’s degree or equivalent education and experience.

WORK EXPERIENCE

  • A minimum of 3 years’ experience in technical product management with digital products
  • Agile practitioner for at least 3 years. Certified ScrumMaster preferred.
  • Client implementation experience a plus.
  • Project management expertise required, PMP certification a plus.

REQUIRED SKILLS

  • Strong technical product management lifecycle experience especially digital products.
  • Strong customer experience in both a sales and post-sales technical capacity
  • A systems thinker
  • Well organized and attentive to detail
  • Knowledge of nonprofit organizations’ operations a plus
  • Strong communication skills
  • Demonstrated leadership qualities such as conflict/issue resolution
  • Excellent analytical and organizational skills, including the proven ability to adapt to a dynamic environment and manage multiple projects
  • A passion for NCOA’s mission and values

Attributes

  • Mission driven. Knows and understands NCOA’s strategies for achieving social impact. Develops a basic understanding and empathy for NCOA’s target population.
  • Determined. Able to drive product to desired outcomes.
  • Brand Ambassador. You will be an effective ambassador for NCOA, able to articulate our mission, social impact goals, and major programs to outsiders and explain how they can get involved with NCOA.
  • Relationship builder. You can build and maintain relationships with a wide array of people, including junior, senior, for-profit, nonprofit, and government professionals from diverse backgrounds. You have a history of earning respect and credibility through actions with partners.
  • Excellent project manager. You plan carefully to keep projects on schedule and on budget. Your communication is key to how a project runs. You can make quick decisions and work efficiently to keep several projects and teams running at the same time while looking ahead at future projects.
  • Firm and fair mentor/supervisor. You are an excellent mentor and are known for developing great people. You confidently engage staff at all levels to define needs and expectations. You insist on respect and accountability. People enjoy working with you.
  • Strong business acumen. You set priorities wisely and know how to make tough resource allocation decisions, always finding a way to forward strategic initiatives while enriching relationships. You know how to translate strategy into action. You have successfully structured programs to meet organizational needs.
  • Commitment to cultural competency. You have a personal approach that understands and values the individual and respects differences.
  • Organization agility. You understand how organizations work, where to build relationships, and how to get results through other people.
  • Adaptable. You can anticipate and respond to change in a fast-paced environment daily. You are willing to learn new ways of approaching your work to achieve better results.

What’s Attractive to the Right Candidate?

  • For more than 65 years, NCOA is committed to improving the lives of older adults, our passion, and our mission. NCOA is a highly-regarded national institution.
  • Your work will be highly visible and critical to promotion of NCOA’s programs and resources.
  • The work you do today will have an impact for decades to come.
  • Your work provides a direct and immediate service: supporting community-based organizations to strengthen programs and services that increase the quality and years of life for millions of older Americans.
  • This is an intellectually stimulating environment and an organization that works passionately and enthusiastically to fulfill the goals of our programs and our overarching mission.
  • Your experience, opinions, and expertise are valued—what you bring to the table is vital to our success.
  • We offer a competitive salary and excellent benefits package, including medical and dental insurance, 403(b) retirement plan with a generous contribution, life insurance, short-term and long-term disability insurance, education assistance and more.
  • NCOA is an Equal Opportunity Employer and is dedicated to these principles. We value and welcome diversity in the workplace and encourage all minorities, women, veterans, and persons with disabilities to apply.

Job Type: Full-time

Experience:

  • Agile practitioner: 3 years (Required)
  • Technical Product Management: 3 years (Required)
  • Certified Scrum Master: 3 years (Preferred)

Education:

  • Bachelor’s (Required)

Additional Compensation:

  • Bonuses

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Professional development assistance
  • Tuition reimbursement
  • Paid time off

Visa Sponsorship Potentially Available:

  • No: Not providing sponsorship for this job

This Job Is Ideal for Someone Who Is:

  • Dependable — more reliable than spontaneous
  • People-oriented — enjoys interacting with people and working on group projects
  • Adaptable/flexible — enjoys doing work that requires frequent shifts in direction
  • Detail-oriented — would rather focus on the details of work than the bigger picture
  • Achievement-oriented — enjoys taking on challenges, even if they might fail
  • High stress tolerance — thrives in a high-pressure environment
  • Autonomous/Independent — enjoys working with little direction

This Company Describes Its Culture as:

  • Detail-oriented — quality and precision-focused
  • Innovative — innovative and risk-taking
  • Outcome-oriented — results-focused with strong performance culture
  • Stable — traditional, stable, strong processes
  • People-oriented — supportive and fairness-focused
  • Team-oriented — cooperative and collaborative
  • Aggressive — competitive and growth-oriented