Senior Vice President of Owner Services

Executive Jet Management (EJM), a Berkshire Hathaway company, is looking for qualified candidates for the position of Senior Vice President of Owner Services based at our corporate headquarters located at Lunken Airport in Cincinnati, Ohio (LUK).

Purpose of Position:

The Senior Vice President of Owner Services is responsible for retaining and growing the EJM whole managed aircraft portfolio and leading the overall owner service experience. This position is part of the EJM Executive Leadership Team (ELT) and is an advisor to the President

Major Duties/Responsibilities and Essential Functions:

• Develops and implements plans and strategies for achieving short and long term account retention, profitability and growth goals;
• Leads all aspects of the owner experience. Ensures that each owner experience is consistent with the NetJets Inc service standards and brand;
• Attracts, retains, engages and develops a team of strategic account management leaders and individual contributors. Provides regular feedback and development;
• Identifies and implements infrastructure, metrics and systems to support the success of a world-class owner services function. Defines and monitors functional processes that drive desired outcomes;
• Collaborates with a variety of internal stakeholders to facilitate solutions important to owner satisfaction and retention. Serves as the voice of the owner to internal stakeholders;
• Acts as an executive point of escalation for complex matters and key relationships;
• Collaborates with a variety of internal stakeholders to deliver on 20/20 Flight Plan goals;
• Maintains professional and technical knowledge through education, professional associations and personal networks;
• Continuously monitors customer, market, and competitor activity. Develops and manages key strategic relationships with owners, prospects and industry influencers.

• 10+ years’ related work experience.
• Bachelor’s Degree in Aviation and/or Business.

• A proven track record of success in aviation operations or account management executive leadership roles
• Strong problem-solving and analytic skills
• Past experience leading and directing teams
• Strong business and financial acumen
• Exceptional interpersonal and organization skills
• Ability to handle sensitive data and act with diplomacy
• Ability to travel 50% of time

• Full complement of attractive benefits to our team members, including Medical, Dental and Vision.
• 401(k) Savings Plan. The company provides a 53% matching contribution of your pretax contributions, up to the first 20% of your contributions per pay.
• Company provided Short Term Disability
• Flexible Spending Account (FSA)
• Prescription Drug Benefit Plan