Senior Project Manager, Call Center Transformation

Company: Cox Automotive
Location: Atlanta, GA 30328

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The Senior Project Manager is a critical team member responsible for ensuring that we always have and are executing on a well-defined project process that enables things to move quickly through the process and onto execution and deployment. Process needs to balance the need for governance, oversight, and reporting with the need for agility in the business. The role of the Project Manager is to coordinate planning, scheduling, reporting, communications and project administration in support of successfully managing the CAI strategic initiatives. This role requires pragmatism, flexibility and a range of project management and administrative skills, as well as diplomacy and negotiation abilities.
This person is also responsible for facilitating, integrating, collaborating and communicating across internal and external partners to ensure everyone understands our services, processes, tools, and reporting and are able to leverage them efficiently and effectively.

Superior communication and interpersonal skills, the ability to work across the organization, excellent analytical skills, a professional demeanor and the ability to participate in a team environment are keys to this position. Ability to work independently and self-led are required. Equally comfortable speaking with business partners and with project teams.


KEY RESPONSIBILITES:

PREPARE & MAINTAIN THE PROGRAM PLAN
  • Establish and maintain a working partnership with business owners, executives and project teams to rationalize business objectives & business priorities.
  • Establish a project plan tracking and control including processes for management of the program.
  • Translate program objectives into integrated plans, schedules and budgets.
  • Oversees the overall management of related projects specific to the defined program.
  • Produces relevant project management deliverables such as project objectives, business case, project charter, risk assessment plan, stakeholder assessment, communication plans, issue/risk logs, benefits tracking, and project status reports.
  • Provide guidance to the team on development and execution of project plans and leads; supports initiatives with well-defined project needs and cross-functional roles/responsibilities throughout the project life cycle.
  • Define and track project milestones while developing, maintaining, and reporting on an overall integrated delivery plan.
PROVIDE LEADERSHIP & DIRECTION FOR THE PROGRAM TEAM
  • Simultaneously manage work across multiple threads of the organization.
  • Communicate the prjoject objectives, priorities and direction to all stakeholders.
  • Ensure planned, regular, and effective communication of status, issues, risks, and actions among all persons and parties involved in the program.
  • Establishes and manages a project level change control process that allows for submission of changes and impact assessment of changes.
  • Continuously monitor development process and proactively work to identify and resolve issues within the projects and across programs.
  • Demonstrate excellent communication and interpersonal skills.


Qualifications:

  • Bachelor’s degree in technical, business, or management. Master’s Degree preferred.
  • Minimum seven (7) years of project management experience in delivering large-scale platforms, Mergers & Acquisitions and/or large scale business change events.
  • Call Center Transformation experience strongly preferred
  • Demonstrated experience leading and directing large teams consisting of resources from across the enterprise, including People Strategies Information Technology and Finance.
  • Demonstrated experience of managing cross functional projects
  • Strong networking and relationship management for effective stakeholder management.
  • Business leadership skills including decision making, problem solving and resource management.
  • Excellent verbal and written communication skills
  • Strong presentation, organizational, and interpersonal skills
  • Strong customer service skills; frequent interactions with senior level internal customers.
  • Ability to understand, interpret, manage and communicate technical and business team’s needs, concerns, risk, issues and collisions across all departments.
  • Experience in organizing, prioritizing, and coordinating complex team efforts.
  • Effective “consultative” and influential approach, combined with action-oriented passion for speed.
  • Experience applications such as MS Office (Word, PowerPoint, Excel, Project, and Visio) required.
  • PMP certification a plus, but not required.


About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. http://www.coxautoinc.com

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.