Senior Manager, Customer Retention

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Company: Azuga Telematcis
Location: Cortez, CO 81321

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Job details
Salary

$60,000 a year

Job Type
Full-time
Benefits
Pulled from the full job description
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off
Qualifications
  • Experience:

    • Customer Service, 1 year (Preferred)

    • SaaS, 1 year (Preferred)

    • Customer Relations, 1 year (Preferred)

  • Education:

    • Bachelor’s (Preferred)

  • Location:

    • Cortez, CO (Preferred)

  • Required travel:

    • 25% (Preferred)

    • Full Job Description

    About Azuga

    Azuga is a global leader in the connected vehicle space serving commercial fleets, insurance companies, governments, and automotive ecosystem suppliers. Azuga is backed by Sumeru Equity Partners and Danlaw, Inc. a company with 34 years of experience in automotive electronics.

    Our IOT platform offers several products for different verticals: Enterprise fleets; Insurance companies and Government.

    We are headquartered in Silicon Valley, with offices in Cleveland, OH, Charlotte, NC, Cortez, CO and Bangalore, India.

    Benefits include:
    PTO/Sick Leave
    Medical, Dental and Vision insurance
    401k Package
    Office Perks
    Flexible Schedule

    Job Summary:

    Lead the Retention Strategy to identify and reduce customer churn, identify all areas across the organization impacting churn and improve overall customer retention. This role will focus primarily on predictive Churn analysis and will work closely with support, products, marketing and customer success to identify potential Churn threats, execute retention tactics and demand accountability throughout the organization.

    Job Requirements:

    · Bachelor Degree in Marketing/relevant educational field

    · 4 years minimum SaaS experience in a customer support/success role

    · Previous experience in Operations and Customer Service/Retention required

    · Knowledge of Churn and Customer Retention Programs

    · Strong team player, able to effectively work with all levels of management especially product management, engineering and sales.

    · Ability to prepare and present data-based presentations

    Job Type: Full-time

    Salary: $60,000.00 /year

    Experience:

    • Customer Service: 1 year (Preferred)
    • SaaS: 1 year (Preferred)
    • Customer Relations: 1 year (Preferred)

    Education:

    • Bachelor’s (Preferred)

    Location:

    • Cortez, CO (Preferred)

    Required travel:

    • 25% (Preferred)

    Additional Compensation:

    • Bonuses

    Work Location:

    • One location

    Benefits:

    • Health insurance
    • Dental insurance
    • Vision insurance
    • Retirement plan
    • Paid time off
    • Flexible schedule

    This Job Is:

    • A job for which military experienced candidates are encouraged to apply