QA Manager

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Company: InMoment
Location: Atlanta, GA

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QA MANAGER

We are looking for someone to join our team as the QA Manager responsible for driving quality across our product. As manager of the QA team, you will be working with Product Managers, Engineers, and our Customer Success and Support teams to ensure new features are delivered reliably and that our customers are having a positive experience using our software.

You will help mature our test automation practice, which will enable our team to scale our engineering agility while also ensuring reliable releases to our customers. With a strong attention to detail, the QA Manager will own quality for our core application, and drive success by leading a strongly committed and collaborative team that harnesses with the right tools and process to keep us laser-focused on making our customers more efficient.


THE ROLE

  • Become a product expert with a broad range of experience testing different modules across the platform

  • Work with business and development teams to understand product vision and requirements

  • Set and drive expectations around quality for releases grounded in customer impact and product understanding

  • Understand how all elements of the software ecosystem work together and develop QA approaches that fit the overall strategy

  • Develop, maintain and improve testing strategies and automation test harnesses

  • Oversee the development and execution of test plans, monitor and report progress

  • Ensure testing strategies can be integrated and fully automated into the CI platform

  • Build strong relationships with QA members as you lay the groundwork for building a strong QA practice

  • Help grow other QA members technically by mentoring, pairing and creating other learning opportunities.

  • Foster collaboration between engineering teams to solve tough business problems

  • Take the lead when challenging situations arise and see through to resolution

WHY WE WANT YOU

  • You prioritize production issues and work with stakeholders and engineers to drive issues through resolution

  • You drive robust, broad and deep testing and enjoy finding new ways to break software

  • You have diverse experience with automation testing including the pros and cons of the modern solutions on the market

  • You love building and testing modern, sexy user interfaces

  • You are meticulous at pinpointing and tracking bugs through resolution

  • You have a detail oriented approach to troubleshooting issues and documenting them for Engineering

  • You care about how your work and attitude affects those around you. I mean really care. Everything you do runs through this filter.

  • You continuously identify improvement opportunities to ensure our application is reliable without affecting the expediency of the release process

WHAT WE VALUE

  • Bachelor’s Degree in Computer Science, Engineering, Information Technology or equivalent experience preferred

  • 5+ of experience of professional quality assurance experience including web, mobile and SaaS applications

  • 3+ years of management experience

  • Excellent knowledge of QA methodologies, processes and tools

  • Broad experience working in an agile development environment

  • Proven experience in automating functional and integration testing of web and backend services

  • Experience with project and defect tracking in a tool such as Jira

  • Self-motivated, independent and proactive

ABOUT INMOMENT

InMoment™, the leader in customer experience (CX) intelligence, arms enterprises with compelling insights to fuel high-value action and relationships with both customers and employees. The company’s industry-leading Customer Feedback Management platform, the CX Intelligence Cloud™, leverages a proprietary, AI-based analytics engine to power a full suite of Voice of Customer(VoC), Voice of Employee (VoE) and Employee Experience technologies. InMoment provides innovative solutions and related support services to nearly 500 leading brands across 95 countries. For more information, visit http://www.inmoment.com/.