Program Manager

Home Life

Job Description
Program Manager

Position Description:

The Program Manager (PM) is responsible for the direct management and overall operation of the program and to ensure that the quality of life is in keeping with Home Life (HL) philosophy and values, policies and procedures. The PM’s immediate supervisor is the Program Director (PD). The PM will be the second link in the chain of command, after the Assistant Program Manager (APM) for staff concerns, problems, and grievances. The PM position is salaried and exempt from overtime. This time shall be allocated as appropriate and necessary for fulfilling job requirements and shall be subject to change by the administration. Wages and benefits are established by Home Life.

Specific Qualifications:

• Management experience in intellectual/developmental disabilities or a closely related field.
• A college degree is preferred, but not required.
• Experience in utilizing behavioral techniques and teaching skills.
• Experience in recording data for formal training and behavior management.
• Experience in utilizing conflict resolution skills.
• Proven ability in handling challenging behaviors and crisis situations.
• Experience working with a team and being a team leader.
• Experience with problem solving, negotiation and progressive discipline.
• A thorough understanding of HL policies and procedures.
• Flexible schedule and available for work hours based upon client/program need.
• Basic computer experience including word processing, data entry etc.

Responsibilities:

Program-

• Coordinate staff schedules including the scheduling of substitutes and volunteers, to ensure adequate coverage of the program.
• Approve requests for time off in accordance with the program as well as agency needs.
• Review to ensure accuracy of time sheets, in-service records, mileage forms, complete monthly payroll and route to the Financial Director as per established time lines.
• Manage all program accounts including Petty Cash, Activity Funds, and Program/Food Budgets, etc.
• Manage all community-related issues that arise in relation to clients and staff (in conjunction with the PD).
• Respond to all program GERs as needed and submit them to the PD in a timely manner.
• Ensure that the PD and County are kept informed of all major issues that require follow-up or their direct attention.
• Ensure that all pertinent information regarding individual clients or the program is communicated to staff as needed, e.g. clients whereabouts, incidents which have occurred, and/or follow-up that is required.
• Carry the emergency cell phone and respond to all calls within 15 minutes.
• Conduct regularly scheduled staff meetings, in conjunction with the APM, at least 1x month.
• Attend all applicable program/ agency meetings (staff, management etc.).
• Read all T-log entries and add follow up to staff logs as needed.
• Identify and communicate cleaning and maintenance needs to PD.
• Assume yard work responsibilities.
• Regular attendance is an essential function of this position.

Staff-

• Maintain good communication with program staff.
• Delegate responsibilities/ work assignments among staff to ensure that all required tasks are completed.
• Interview, hire and terminate staff as needed (in conjunction with the PD & HRD).
• Train and/ or delegate training of new staff, interns, and volunteers.
• Ensure that staff are oriented to the program/ agency.
• Complete/perform staff performance evaluations. (Review with the PD prior to presentation).
• Evaluate and document performance of Support Staff routinely. Follow up with disciplinary training in the event that a staff person is not performing his/her job according to acceptable criteria. Give timely positive feedback verbally or in writing in the event that a staff person is meeting or exceeding criteria. Submit all written feedback to the PD.
• Attend and facilitate in-service training activities as assigned by the PD.
• Ensure that all staff in the program receive adequate in-service training each year and maintain their certifications in required training e.g. CPR, FA, MART, BBP, Core Competencies and OIS.
• Ensure that all department record systems are maintained at levels that meet required standards and policies.

Client-

• Write and update client Individual Support Plans, and Behavior Plans as needed and attend all corresponding meetings.
• Design and implement client training programs with appropriate staff.
• Complete client Monthly Change Reports, as needed.
• Establish and maintain effective communication regarding the residential program with parents/ guardians and people served. Inform parents/ guardians as appropriate, regarding medical, behavior, personal status changes and concerns in a timely manner, while maintaining confidentiality.
• Participate in the client Intake/ Exit process as needed including all paperwork as requested by the PD.
• Ensure that persons served are informed of their rights and responsibilities to themselves, others, and the home annually.
• Set up individual client notebooks and Therap IDFs for each new client within one week of his/ her formal admission to the residential program and maintain notebooks and Therap information.
• Ensure that all individual client notebooks and Therap IDFs are continuously organized, updated, and complete. Update client medical, financial, personal inventory, personal data, and personal contacts as needed.
• Ensure that client health and safety is maintained.