IT Systems Support Engineer – Most Admired CEO/Great Team/Cu…

Bytes of Knowledge – Network infrastructure Services (bokNIS)

Systems Support Engineer

Since 1995 we’ve been delivering award-winning solutions that leverage technology for all kinds of businesses. From Most Admired CEO to being recognized as the blueprint for culture in the highly rated business book on Amazon, Be the Best at What Matters Most, to a rating of 4.8/5 on Indeed Company Reviews, we’re definitely the place if you’re looking for somewhere special.

8 Reasons for Joining bok

• Pursue your dreams– How many employers truly ask you where you see yourself in 5 years and then help you pursue your dreams?
• Flexibility & Autonomy – Initially you’ll spend more time in our office training however our team has a great deal of flexibility to tailor the right combination of remote, office and on-site time to get the job done and accommodate personal scheduling needs.
• More Growth/Never Boring – You won’t be stuck working on a single platform or industry and instead will work on challenging projects in a variety of environments implementing cutting-edge solutions.
• “CIO to go” model– We have a unique model of “CIO to go” that makes this role much more dynamic, strategic and energizing than most you’ll find. You will gain an in-depth understanding of business functions so that you can become a truly well-rounded, professional consultant.
• We Safeguard Quality of Life – Occasionally you’ll schedule yourself to help a client after hours and we reciprocate by returning the favor when you need the same courtesy with flex and comp. time.
• Team– Catered lunches for celebrations throughout the year and an awesome team of Project Managers and Network Engineers to work with that make the day a blast with a “no man left behind” attitude!
• Stable Long-Term Clients/Fewer Emergencies– We retain clients much like we do team members with many of our client tenures exceeding 15 years. This creates a more stable environment for everyone and the way we manage workflow leads to very few “panicked” calls/emails and late hours.
• Benefits Package – Profit-Sharing, Flextime, Great PTO/Vacation/Paid Holiday package, 100% employer paid Health/Dental/Vision/Life/Disability and Technology package including Smartphone and Laptop.

Technical Requirements

• 2+ years of work experience performing system configuration and administrative tasks in multi-OS environments including the Microsoft server family (Server, Exchange, Terminal Services).
• 2+ years of work experience in desktop operating systems, including Windows 7, 8 and 10.
• Able to navigate in VMWare, physical and virtualized systems.
• Proficient in Windows server administration.
• Provide detailed documentation with Visio, Word, ticketing systems and Excel.
• Experience in IT Security is a plus.
• Must have reliable transportation and be able to travel to clients in Middle Tennessee.

Technical Preferences

• Understanding and experience maintaining virtual and/or cloud-based computing environments including hosted email/spam products, servers, desktops, laptops and some business applications.
• Any experience in IT Security is a plus.
• Experience with managed services systems such as Autotask, Kaseya, LabTech, etc.
• Familiarity with compliance standards and practical application in hosting and networking environments.
• Prefer Understanding of firewalls, switches, replication technology, cloud IT operations, security strategies and best practices.
• BA/BS degree or equivalent work experience

Soft Skill Requirements

• Must have excellent verbal communication skills and be able to build positive working relationships with other stakeholders inside and outside the company.
• Thrive and adapt well in a rapidly changing environment.
• Must present professionally to clients and internal customers.
• Ability to learn new technologies and adapt.
• Passion toward secure system and IT administration.
• Flexibility to work in a team environment as well as work on individual tasks/projects.
• Ability to conceptualize solutions to complex problems and break it down into functional components.
• Capable of taking technical direction and providing input to team/leadership.
• Positive attitude & great follow-up.

IT Systems Support Engineer Components

Tier 1-2 Systems Engineer

• Triage Help Desk tickets with team, troubleshoot through root cause resolution following best practices, procedures and protocols.
• Build customer relationships and engender trust for the team and company.
• Complete documentation of systems, access and anything required for support.
• Onboard customers (leveraging technology) after completing initial discoveries.

IT Maintenance

• Maintenance for systems including patching, roll-ups, security updates, firmware upgrades, version upgrades, equipment room clean-ups for wiring etc.
• Hardware and software auditing and inventory (leverage automation).
• Leverage automation software to allow team to work smarter to provide value to clients and company.
• Onboarding customer’s environment into bok systems.
• Keep clients informed of impending changes, outages, upgrades and any other pertinent information.

Planning/Strategy/Proactive

• Help develop technical solutions to business problems.
• Anticipate technical issues and implement proactive strategies.
• Assist team in establishing and implementing best practices, policies, procedures and protocols to drive excellence in the team and company.
• Educate in the latest technologies, make recommendations for new solutions as technology changes.
• Consultatively provide guidance for customers and team for best practice, security and other technology to solve business challenges.

Additional Functions

• Assist project managers with vendor management and vetting products for technology stacks.
• Help develop/refine processes, standards and workflows to better our service.
• Record time and notes daily in time accounting system by 9 am the following day.
• Participate in designing new levels of service.

Job Type: Full-time

Experience:

• performing system configuration and admin. tasks in multi-OS: 2 years (Preferred)
• working with desktop OS including Windows 7, 8 and 10: 2 years (Preferred)

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Flexible schedule
• Professional development assistance