General Manager

FirstService Residential is adding to the team, General Manager for our High-Rise Team, based in Fort Worth. As the General Manager of a luxury high rise you will lead a team of associates, budgeting process, performance management, building specific evaluations, and broad-based decisions to support your luxury high rise.

As a sought-out business partner and resource your high-rise Board of Directors and senior management, you would be providing information to make and drive business decisions with ultimate goal of a successful property.

If you have experience with managing a team, high rise buildings and budget planning, this role may be for you!

More on what you will be doing:

If you are someone who has experience with operation, maintenance, management, cleaning, sanitation, renewal, replacement, care and upkeep of the Common Areas, as described in the Condominium Association Documents (Documents), and all property of the Condominium Association (Association)and truly enjoys being a hands-on manager, this may be the job for you!

As the General Manager you will enforce compliance relative to the operation, use and occupancy of the property. Build great relationships with owners, tenants, contractors, vendors and employees. If you are someone who is open to a flexible schedule on order to meet the needs of the residents, visitors, contractors, vendors and employees is required.

Administrative

• Negotiates contracts with third parties, to be signed by an officer of the Association, for work, including corrective and preventative maintenance, and upkeep in relation to the Common Areas. Supervises the administration and monitors the performance of all work to be performed and services rendered by such contracts
• Communicates to the Board on a weekly basis with regard to issues involving the community; resident concerns; building /operations; employee concerns or changes in personnel; status of units, number currently on the market, number of units resided in by non-residents; new residents; closings and closings pending
• Prepares a Weekly Management Report for the Board of Directors / General Manager’s Report presented at Monthly Board Meetings as well as a presentation for the Annual Meeting of the Members
• Distributes and reviews Action Item list with Board President on a weekly basis with time-bound action plan on pending administrative items and community projects

Personnel

• In partnership with Human Resources Director, recruits, interviews, hires and discharges all personnel
• Ensures that proper employee coaching and counseling and disciplinary procedures are utilized
• Directs and coordinates the activity of all assigned personnel and responsibilities
• Ensures the maintenance of accurate payroll records and that payroll checks are distributed in a timely manner
• Conducts a yearly formal performance review and mid-year touch point for all direct reports. Reviews and approves formal performance reviews of all subordinates

Budget

• Prepares an Annual Budget and Five-year Capital Improvement Plan for the Association in conjunction with Reserve Study and presents to the Board for approval within the time frame set forth in the Governing Documents
• Approves all expenditures and seeks Board approval if expenditure is above pre-determined threshold
• Ensures monthly expenditures are within budgetary guidelines
• Reports variances of actual as compared to budget line items in a monthly Financial Critique to the Board within the time frame set forth in the Governing Documents
• Assists with audits, when called upon by the Association’s auditors
• Distributes audited Annual Financial Reports, prepared by the Association’s auditors, to the Board within the time frame set forth in the Documents.

Here is what we think it takes:

• At minimum a Bachelor’s degree or equivalent experience in a condominium, hotel or commercial building management organization is required
• A minimum of five (5) years of managerial experience required
• Management experience to include; budgeting and expense control; personnel supervision and development; building management, operation and maintenance. Strong working knowledge of customer service principles and practices
• Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity