Executive Assistant to CEO

Executive Assistant to CEO

This position reports to: CEO

Location: Santa Clara

Company:

Some great ideas are born in the garage. Others in a dorm room. Or over pizza and beer. Some form like the perfect wave.

ServiceNow, the fastest-growing enterprise company over $2 Billion, is changing the way people work. The company was founded on the beach in San Diego in 2004 with the belief that getting simple stuff done at work shouldn’t be so hard. And that the complex stuff should be easier to manage. We envisioned a world where anyone could create workflows that worked for—not against—them. The ServiceNow cloud‑based platform was built to simplify the way work gets done.

Today, every enterprise is becoming a technology company, creating unprecedented challenges, opportunities, and complexity. ServiceNow lets them run smarter, faster, better. And it helps people spend their time on work that’s meaningful, not menial.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

Role:

In this role you will provide top level Executive Assistant support to the CEO in managing all aspects of the CEOs office. Working closely with ServiceNow’s leadership team, clients and other internal and external parties, the Executive Assistant serves as the primary point of contact on all matters pertaining to the CEO.

This position requires an ability to prioritize and accomplish a high volume of important, highly sensitive and confidential information and activities simultaneously. Precise attention to detail, coupled with creative problem solving and superior communication skills, is required.

This position reports to the CEO. It is based in Santa Clara, CA and works across ServiceNow’s 80 locations in 29 countries globally. Domestic and international travel may be required.

What you get to do in this role:

• Provide overall administrative support directly to CEO; assist with daily administrative duties and complete a broad variety of tasks that include managing an active calendar of appointments; completing expense reports; composing and preparing correspondence; arranging complex and detailed travel plans, itineraries and agendas and compiling documents for meetings
• Manage the CEOs schedule and all appointments; arrange hotel, travel, meal and other items for clients and other guests of the CEO both domestically and internationally
• Manage staff and departmental meetings including off-sites; confirm attendees and manage agenda and logistics
• Work with Board Members and Investors coordinating meetings and material
• Ensure timely preparation and delivery of all briefing information for all meetings
• Communicate regularly with internal and external customers, prospects, partners, and vendors while exhibiting the highest degree of professionalism, courtesy and diplomacy
• Ensure and maintain confidentiality of all appropriate communications and documentation.
• Prioritize and assign all incoming written and oral communications, when necessary, to appropriate person(s) for response
• Organize and manage all travel arrangements including agendas, flights & hotel details
• Coordinate with PR on company communications and support the CEO in external commitments related to ServiceNow, including speeches, committees and other groups
• Work with little or no supervision, while significantly increasing the CEO’s productivity
• Occasionally work flexible hours, including the occasional weekend, early morning or evening hours as the Global CEO’s travel or schedule requires

To be successful in this role, we need someone who has:

• Exceptional organizational skills and demonstrated attention to detail
• Results and solution oriented
• Demonstrated ability to effectively prioritize workflow
• Demonstrated ability to exercise absolute discretion and maintain confidentiality
• Highly motivated and able to work well independently or as part of a team
• Ability to work in a high pressure fast paced environment
• Ability to multi-task and prioritize work, strong time management skills
• Strong interpersonal skills and the ability to build relationships with stakeholders, including staff, clients, and external vendors
• Immediately recognize a diverse set of situations and appropriately flex one’s working, and communication style or tone based on needs of the receiving party, including other c-level executives, board members, and senior clients and candidates
• Impeccable work ethic
• Strong sense of humor
• Must enjoy the executive assistant role enormously and understand the crucial impact the role has on the executive and the organization

Experience & Education:

• 10+ years’ experience as an Executive Assistant to C level executive
• Excellent writing, editing, grammatical, organizational and research skills
• Proficiency in Windows, including MS Word, EXCEL and PowerPoint
• 4-year college degree preferred

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.