Enterprise Solutions Manager- Central

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Company: Intuitive Surgical, Inc.
Location: Dallas, TX 75215

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Job: Sales
Primary Location: United States-Texas-Dallas
Schedule: Full-time
Requisition ID: 193874

Description


Company Description:
Who is Intuitive Surgical? The numbers tell an amazing story. Learn more about our company.

Joining Intuitive Surgical means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and decreasing surgical invasiveness, with patient safety as our highest priority.
A da Vinci® Enterprise Solution Manager is the primary customer representative for our da Vinci customers who enter into our Accelerated MIS Program Agreement. This role requires a number of capabilities including knowledge in the use of robotics, strong program management and collaboration skills, the ability to lead a team through indirect leadership and who is customer solution oriented.

Roles and Responsibilities

The da Vinci Enterprise Solutions Manager (ESM) will manage a set of interrelated projects within the Accelerated MIS Program implementation plan designed to meet the mutually agreed upon goals of the customer and ISI.

  • Project Manage customer and ISI deliverables
  • Prioritization of stakeholder initiatives to drive alignment
  • Escalation of priorities and conflict resolution
  • Manage resource identification and allocation
  • Proactive gap management and seek opportunities for program enhancements
  • Optimize resources and opportunities
  • Develop and implement agreed upon reporting dashboards
  • Establish Program Governance Plan with customer and ISI stakeholders
  • Success of the Enterprise Solutions Program is contingent upon effectively collaborating across multiple departments to include:
o Sales – clinical and value based selling
o Genesis – execute on the install plan as recommended by the Genesis training manager
o Surgeon training – execute on surgeon training plan aligned with procedural adoption goals
o Customer success – onboarding, customer portal, and AEX capabilities
o Ensure all systems are utilizing our on-site solution
o Inventory management of instrument / accessory, supplies ordering plan


Qualifications

  • Bachelor’s degree or equivalent experience required
  • Minimum of eight (8) years’ sales experience including five (5) or more years in medical device sales
  • Prior experience interacting with Hospital Executives preferred
  • Proven track record in managing and developing customer programs
  • Excellent interpersonal and communication skills
  • Ability to travel up to 50%, dependent upon account distribution
  • Knowledge of the Operating Room environment preferred
  • Knowledge of hospital management environment preferred

We are an AA/EEO/Veterans/Disabled employer.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

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