Digital EXP Project Manager

SUMMARY: A digitally centric, seasoned Project/Program manager, managing the successful delivery of strategic digital & data science projects, programs, and products that drive business results and customer value. Typically leads and manages transformative, high visibility and complex emerging technology initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Leads a portfolio of projects/programs, typically involving the need for FinTechs, emerging technologies, and, or platforms to be integrated into traditional bank systems and processes. Typically requires orchestration, communication, and collaboration across IT enterprise/solution architects, compliance, risk, operations, finance, multiple lines of business, markets and business executives.
• Ensures completion of feasibility, risk, regulatory compliance, and ROI analyses and business benefits for proposed projects. Presents a recommendation related to project feasibility and resource requirements.
• Leverages techniques such as customer journey mapping, customer research, user experience design, and customer feedback to establish scope, requirements, solution design, and measurements for success.
• Identifies project or program stakeholders, establishes and manages expectations, while ensuring appropriate engagement, communication and escalation.
• Plans, manages and oversees organizational change management needs in support of the project, program or product roll-out, including required policy or procedure changes, internal associate communications, training and support.
• Develops project plans, manages resources, the project schedule and budget to meet deliverables. Maintains all reporting requirements as needed.
• Leads the project team through the project lifecycle, using appropriate method (e.g. agile, waterfall).
• Acts as an advisor for initiatives related to digital user experience.
• Assesses and manages project risks for assigned projects. Proactively addresses and resolves issues as they arise.
• Interfaces with customers and management to manage expectations, provide status updates on project and discuss concerns. Is accountable for ensuring resolution of concerns/issues.
• Leads in the development of RFP/RFI process as needed.
• Ensures appropriate involvement/approvals of Bank and external resources according to organizational policy, such as Committees, Compliance, Information Security, and Operations.
• Actively manages project execution, including assigning work to project staff, managing project scope and finances, and ensuring the quality of deliverables.
• Manages and communicates changes to scope, schedule and budget using appropriate validation techniques to keep the plan accurate, updated; reflective of approved project changes.
• Ensure the development and alignment for final testing, acceptance, closure along with ongoing management and support plan for new products or solutions.
• Leads feedback sessions such as post-mortems and/or retrospectives
• Understand and comply with bank policy, laws, regulations, and the bank’s BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

TEAM ACCOUNTABILITIES:

• Support and uphold the Arvest Mission Statement.
• Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
• Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company?s overall operation.
• Promote professionalism at all times.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Bachelor’s Degree in Business, Information Systems, related field or equivalent relevant experience required.
• 2 years of User Experience or Customer Experience required.
• 8 years of Digital/Technology program, or product management experience required.
• Project Management Professional (PMP), Certified Scrum Master, or Certified Scrum Product Owner Certification preferred.

OTHER SKILLS AND ABILITIES:

• Must be able to arrive at work on time, work on site and have regular work attendance
• Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
• Must be able to provide cordial customer service regardless of customer personality, presence or communication style
• Must be able to perform several tasks at once
• Must be able to work in a stressful atmosphere
• Must be able to rotate job tasks
• Must be able to greet others cordially
• Must be able to coordinate multiple and changing priorities
• Must be able to verbally communicate with all other associates
• Must be able to operate telephone, scanner, copier and FAX machines
• Must be able to occasionally work outside of normal business hours.
• Must be able to move from department, division, or bank to department, division, or bank to attend meetings
• Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation
• Is able to clearly communicate expectations, plans, requirements and progress for a project in both business and technical terms.
• Works effectively on a continuing basis with customers to understand and explain business and technical issues, and to manage expectations.
• Effectively and proactively clarifies, sets and manages customer expectations including delivering tough messages.
• Is able to deliver balanced and constructive feedback to team members throughout the duration of the project.
• Is seen by customers as one of the key resources for project related issues and concerns.
• Participates in the negotiation of terms and conditions with vendors.
• Defines and executes the communication plan for the project.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.

The associate may occasionally be required to lift or move up to 25 pounds.

Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.