COO/Integrator

CAROLINAS DENTIST

COO/INTEGRATOR

THE PERSON

Are you a “funergetic” and collaborative team player who is passionate about empowering others to achieve success? Do you enjoy questioning the status quo and creating innovative ways to drive ideas from conception to reality? If you enjoy wearing multiple hats, building meaningful relationships, and driving tremendous growth for our company, we want to talk to you!

Our ideal COO/Integrator is:

• Present, approachable, and adaptable
• Resourceful, organized, and transparent
• Data-driven yet caring and people-focused
• Confident, flexible, curious, and friendly
• An excellent communicator and engaging speaker
• Authentic, honest, and tech savvy

Our culture embraces a commitment of sharing best practices, understanding and respecting the unique culture of each business we partner with, and leading the movement to change the dental industry with integrity. We are seeking a dedicated leader with high business acumen who is a decisive, quick learner and eager to roll up their sleeves. Our ideal COO/Integrator is willing to engage in open and honest conversations, apply tactful radical candor when appropriate, and is humbly accountable. If you are a professional who embraces leadership by inception, values holding others accountable while being held accountable, apply now and join our dynamic and ambitious team!

RESPONSIBILITIES

The job responsibilities of this COO/Integrator include, but are not limited to:

Relationship with CEO/Visionary

• Meet monthly with the Visionary/CEO to identify, discuss, and solve issues or concerns
• Evaluate new ideas and concepts from the Visionary/CEO, verifying alignment with business core focus
• Implement the vision and strategy of the Visionary/CEO, ensuring a consistent message throughout the organization

Leadership, Management, and Accountability

• Lead, manage, and hold leadership accountable (3 direct reports)
• Oversee day-to-day operations, creating a lean operations team managing 16 dental offices
• Drive the growth of the company from 16 to 40+ locations and building out the internal team of leaders
• Identify, develop, refine, and implement processes and systems to clarify expectations, increase efficiency, and ensure accountability and scalability
• Provide the resources necessary to create and achieve meaningful quarterly goals (Rocks) and track ongoing progress in quarterly meetings
• Meet with the Visionary/CEO and other partners and owners to review company scorecards and ensure vision alignment
• Increase revenue and EBITDA margins
• Facilitate monthly meetings with doctor/owners and partners in person and via video calls
• Ensure EOS® tools are being implemented and used consistently throughout the business
• Conduct quarterly dental practice visits
• Coordinate acquisition processes and collaborate in ongoing operations

QUALIFICATIONS

Required

• 5+ years’ leadership experience
• P & L experience
• Multi-location experience
• Project Management experience
• 4-year degree or equivalent work experience
• Tech savvy

Preferred

• Mergers and acquisitions experience
• Experience working for a start-up
• Mid-sized company experience ($100M+ organization with 200+ employees)
• Vendor/Third party relationship management experience
• Integration experience
• Public speaking experience
• Master’s in Business Administration
• Highly proficient in Microsoft Excel

Desired

• Service industry experience
• EOS® experience
• Experience opening new locations
• Marketing experience
• Dental office experience
• Familiar with software platforms: Slack, Asana, Igloo, Notion SO, Basecamp, Dental Intel

This COO/Integrator will be required to work out of the Fayetteville office with the potential to move to Raleigh in the future (this is not a remote position).

Regular travel is required regionally and occasionally out of state.

THE COMPANY – CarolinasDentist

At CarolinasDentist, we believe in creating a positively different dental experience. How do we do that? By always putting our patients first and using leading-edge technology and techniques to ensure everyone leaves our office with a smile. Since we offer such a wide selection of services, we like to think of ourselves as a “one-stop shop” for quality dental care. From cavity prevention to smile makeovers, our patients can count on our hardworking team to provide care that fits their needs and lifestyle.

WHY CarolinasDentist?

CarolinasDentist stands out because of our unique culture and core values:

o Growth-Oriented

o Funergetic

o Competitive

o Self-Driven

o Humbly-Confident

o Relationship-Based

• Positively different and innovative company that operates with a clear vision to change the industry and is consistently striving to be first to market and best in class
• Company runs on EOS® (Entrepreneurial Operating System)
• Autonomous, but collaborative operational divisions where everyone feels valued
• Team members want to learn, grow, be more and set lofty goals that are being achieved
• Opportunity to grow professionally and personally
• Casual, welcoming, and flexible atmosphere always focused on people first
• Quarterly team-building activities and annual company-wide events
• Community engagement – Missions of Mercy, care clinics, local sport team sponsorships, food drive participation, and more

This is a unique opportunity to make a direct impact, take ownership, and help get CarolinasDentist to the next level!

Salary range: $170-190K

Benefits: Health insurance, dental, vision, short term disability, life insurance, 401k, PTO

Job Type: Full-time

Salary: $170,000.00 to $190,000.00 /year

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off