Chief Operating Officer – COO

Description:
The COO is responsible for the growth and profit of the retail branch network and all initiatives to assure successful service delivery and strategy fulfillment. In addition, the COO provides oversight and direction to the Information Technology and Data Processing teams. Responsibilities of the position include marketing deposit and lending services, managing electronic banking services, new product research and development, customer service and delivery systems, employee enrichment, education and training, performance management, cost/benefit analysis of products, preparation of reports for management and board meetings, and related regulatory compliance.

Community Bank expects all employees to comply with the responsibilities of their assigned position to the highest degree of performance by:

• Adhering to the Company’s policies and supporting Management decisions and goals in a positive, professional manner.
• Representing Community Bank with a high level of integrity and professionalism.
• Maintaining knowledge and understanding of banking rules, regulations, laws, and all policies and procedures pertaining to them including, but not limited to, the Bank Secrecy Act.
• Demonstrating a willingness to adapt to changing business needs and deadlines.
• Possessing a work ethic that includes neatness and punctuality.
• Exhibiting a professional, business-like appearance and demeanor.

Requirements:

• As a member of the bank’s leadership team, maintain overall responsibility for all aspects of utilizing the Bank’s retail branches, including the implementation of strategies and establishment of goals, to achieve growth, profit, operational efficiency, and customer service objectives.
• Provides overall direction, guidance, and support to retail branch leaders and staff.
• Collaborates as a member of the leadership team on bank-wide strategic planning initiatives and corporate direction.
• Manages the bank’s Information Technology and Data Processing teams. This includes oversight of internet products and online presence, including Online Banking, the corporate website, social media outlets, and related digital channels.
• Identifies questionable actions, operational inefficiencies, and collaborates with employees to resolve issues and challenges.
• Develop short- and long-range marketing objectives and develop performance standards for measuring progress.
• Participates in appropriate committees, such as, Asset/Liability Committee, Information Security Committee, and others.
• Recommend appropriate policies regarding pricing; promotion; product and marketing evaluations; and marketing plans.
• Prepare reports and analyses setting forth progress, adverse trends, and appropriate recommendations or conclusions.
• Analyze competitors’ products and services and suggest changes to the Bank’s products and services when necessary.
• Stays abreast of regulations and legislation, as well as other political and policy making events that directly affect the financial institution.
• Acts as Community Bank’s media liaison. Acts as spokesperson for the bank when the CEO deems appropriate or when the CEO is unavailable.
• Participates in community organizations and events to enhance the image and reputation of the Bank in the communities we serve or plan to serve.
• Responsible for completing all digital, in-person, and other training courses as assigned.

Education and Experience

• Bachelor’s degree in Business Administration, Finance, or Marketing; or equivalent related experience.
• At least ten (10) years of retail banking or related corporate sales/marketing experience – with at least five (5) years management experience.
• Demonstrated ability to manage/lead complex projects and a large team of customer facing and back office staff.
• Possess a valid driver’s license.
• Must be bondable.