Chief Operating Officer (COO)

Elite Resort Group, Inc., located on Hilton Head Island, SC, seeks a dynamic and visionary Chief Operating Officer. Our future COO is a balance of entrepreneur, savvy business operator and thoughtful innovator. As champion of our Vision, the COO will design and launch effective operations policies and procedures and staff accordingly. This position will be working under the existing COO to train for a future responsibility transition.

The COO will collaborate directly with the CEO.

Elite Resort Group, Inc. is a Premier Property management Company. With multiple endeavors, the family of companies employs as many as 250 employees during peak season at its Hilton Head, SC locations.

The organization’s success is centered around growing the company from the inside out; gathering diverse ideas and perspectives; promoting a collaborative culture; delivering outstanding, customizable service; building strong relationships in the community.

Position Summary:

The role collaborates with the CEO to develop Elite Resort Group’s property management services and operational strategies, and is charged with facilitating these efforts across operations. As a key member of the leadership team, the COO assumes a leadership role in building, implementing, and overseeing all operational systems, processes, workflows, and procedures. The COO plays a critical role in providing leadership, management and vision to ensure proper controls, administrative and reporting procedures, and necessary systems are in place to effectively grow the organization to ensure financial strength and operating efficiency of Elite Resort Group, Inc.

Duties and Responsibilities:

· Work closely with the CEO to develop and accomplish goals and strategic plans for growth.

· Motivate and lead a high performance management team; mentor direct reports to cultivate skills and to increase consciousness of the inter-relationship between each department in the operations groups.

· Translate the strategic plan to staff to ensure support; modify plans in response to changing internal and external factors.

· Design and deliver an agile organizational structure that enables the movement of people and resources quickly to adjust to operational needs.

· Set comprehensive goals for performance and growth; regularly reviews operational performance and productivity.

· Direct the functions of budgeting, accounting, and reporting; keeping leadership team informed of operating results in terms of costs, trends and increased profit opportunities.

· Analyze revenue, profit and cash flow opportunities for operations and recommend actions.

· Establish operational policies that support and promote operations culture and vision.

· Manage relationships with external clients and internal partners. This may include representation on POA boards.

· Uphold, safeguard and promote values and philosophy relating particularly to ethics, integrity, and corporate (social) responsibility.

· Measure effectiveness and efficiency of operational processes both internally and externally and finds ways to improve processes.

· Uphold our managed resorts “gold” status with its affiliation with RCI, LLC.

· Manage and develop leaders to include selection, work allocation, training, coaching and mentoring, problem resolution, performance evaluation and feedback and corrective actions.

· Interact with the company’s Construction Manager relating to life cycle of structural property maintenance of our building exteriors, etc.

Job Requirements:

Education and Experience: The requirements listed below are representative of the knowledge, skill, and/or ability required.

· Bachelor’s degree in Hospitality, Marketing, Business or a related industry.

· Minimum of 8-10 years of comprehensive and progressive experience within the hospitality industry and/or property management.

· Have or acquire a property management Manager-In-Charge license.

· Have a strong knowledge of property and casualty insurance.

· Executive- level leadership experience to include development of strategic plans for both operations and new business development.

· Previous experience executing business expansion plans to include new products, services and markets.

Essential Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Ability to demonstrate strong affinity for Elite Resort Group’s Values.

· Demonstrated skill with developing long-term strategic plans

· Results oriented, with focus on continuous improvement

· Flexible and able to multi-task; can work within a fast-moving environment, while also driving toward clarity and solutions

· Demonstrated resourcefulness in setting priorities and guiding investment in people and systems

· Entrepreneurial-minded

· Proven leadership with the ability to inspire others to work toward a common goal and reach their potential

· Strong business acumen with advanced knowledge of financial management disciplines to include but not limited to – P&L, budget design and management, financial analysis, and ROI

· Excellent verbal and written communication skills with the ability to prepare and deliver clear, concise reports and presentations that are understandable by the target audience

· Ability to manage confidential information and maintain its integrity

· Proven ability to handle multiple priorities simultaneously, data analysis, setting and meeting organizational goals, and time management

· Proven ability to influence thinking, and apply complicated strategies

· Proven ability to build relationships, communicate effectively, and present ideas confidently and persuasively

· Proven business development, and negotiation experience

· Strong computer skills that include proficiency with MS Office applications.

Job Type: Full-time

Experience:

• hospitality & property management: 8 years (Required)
• relevant: 8 years (Required)

Education:

• Bachelor’s (Required)

License:

• Manager-In-Charge (Preferred)

Language:

• English (Required)

Work authorization:

• United States (Required)