Senior Portfolio Manager

Summary: The FHA Senior Portfolio Manager manages an assigned portfolio of FHA multifamily loans. This position is responsible for the related processes and deliverables associated with the assigned portfolio. This position uses a moderate level of autonomy with only expert supervision on more complex matters. Typical duties will be ambiguous in nature requiring moderate to substantial judgment and discretion based on well-rounded experiences. The senior portfolio manager’s role is 65 percent transactional and 30 percent tactical with minimal strategic input. This position’s focus will be split between internal and external stakeholders with general responsibilities for more advanced client support.

Expected Outcomes: Success in this position will produce efficient, high-functioning portfolios ensuring accuracy, compliance and customer satisfaction.

Essential Duties and Responsibilities:

1) Service, maintain and troubleshoot assigned portfolio of multifamily mortgage loans.

2) Input and maintain data using various mortgage software.

3) Manage communications directly with or on behalf of borrowers.

4) Perform high-level analysis of escrow taxes, insurance, replacement reserves and repair accounts.

5) Ensure filing and maintenance of necessary online and hardcopy forms.

6) Interact as primary contact with HUD via phone regarding compliance/procedural issues.

7) This position has no formal supervisory responsibilities but will likely act as an informal mentor to less-experienced team members.

8) Senior portfolio managers may contribute to team member development on a project and/or ad-hoc basis.

9) This position is individually accountable for assigned portfolios with broader assigned functional accountability.

Expected Experience, Skills and Education:

• Two to four years’ role-specific experience in multifamily loan administration expected.
• Experienced technical understanding of multifamily loan portfolio management preferred.
• Prefer a well-developed understanding of the core FHA servicing business within a lesser-experienced understanding of the broader multifamily industry.
• Requires problem solving skills as well as the initiative to troubleshoot and find resolutions.
• Must demonstrate the ability to identify, interpret and apply applicable guidelines in managing assigned processes.
• Must possess strong organization and communication skills with a focus on accuracy and attention to detail.
• Requires proficiency in using basic computer software such as Microsoft Office, specifically regarding Outlook, Word and Excel.
• Must demonstrate the ability to successfully manage the demands of multiple deadlines while working as a team player with consideration for customers, co-workers and vendors.
• Bachelor’s degree from an accredited institution required.

All employees are expected to contribute to the overall success of the organization by performing requested duties regardless of explicit inclusion in the job description or reasonable relation to an employee’s primary role. Additionally, all employees must understand and adhere to all federal and state laws and banking regulations and company policies and procedures applicable to assigned job responsibilities, including compliance as appropriate under the Bank Secrecy Act and Anti-Money Laundering regulations.

Additionally, all employees are expected to demonstrate the following Core Competencies:

Professionalism – acting with responsibility, integrity and accountability; demonstrating consistent trustworthiness and reliability; always remaining flexible, adaptable and willing to accept coaching; building and managing professionally healthy relationships; deliberately managing career decisions; and continually developing awareness of business-related topics.

Communication – understanding various active and passive tools and styles and their effects; and exhibiting appropriate, effective, timely use of tools and styles to connect, collaborate, facilitate teamwork and serve customers.

Work Quality – demonstrating an ongoing commitment to compliance, safety and security; executing work with efficiency, a sense of urgency and attention to detail; and displaying organized work practices and a results-oriented mindset.

Analytical Ability – navigating work-related circumstances with practical, sound reasoning; and demonstrating creativity in problem solving.

Leadership – displaying good judgment and certainty in decision making; taking initiative with job-related demands; demonstrating innovative thinking and sound planning with business practices; managing individual performance toward shared organizational goals; and thinking strategically to set and accomplish goals.

Merchants Bancorp and its affiliates and subsidiaries are committed to being equal opportunity employers. All job candidates and incumbents will be assessed based on only criteria relevant to successfully performing the job as defined in this job description and as generally accepted in the job’s relevant industries.

Job Type: Full-time

Experience:

• multifamily loan administration: 4 years (Preferred)

Education:

• Bachelor’s (Required)