Project Manager, Brand Updates

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Company: Sephora
Location: San Francisco, CA 94105 (Financial District area)

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Job ID: 177326
Location Name: CA-FSC SF Off (0174)
Address: 525 Market St, 32nd Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type (Regular/Temporary): Regular
Job Function: Merchandising


Position: Project Manager, Brand Updates

Location: Field Support Center (FSC), San Francisco, CA


Merchandising

Our merchandising team is constantly building brands, starting trends, and developing entirely new product categories. These experts roll up their sleeves and advise our brands on the best way to bring our clients what they crave—and what they will be craving soon. Our product pipeline is so robust and exciting that many of the items that will be most in-demand in our stores next year don’t even exist yet. And our merchants don’t stop at selection—they bring the assortment to life through breakthrough curation and storytelling across our stores and digital properties.


Your role at Sephora:
As a Project Manager, Brand Updates you will be responsible for the project management of the brand update process. This involves extensive coordination between the brands, fixture companies, graphic companies and cross-functional partners. Reporting to the Updates Manager you will:

  • Project Manage the update process and timelines for specific brands.
  • Daily maintenance of the Update schedules. Ensure projects are added and edits are made in a timely manner.
  • Send outside vendor’s appropriate files (distribution lists, update grids) and track each update to ensure milestones are being met once projects have kicked off.
  • Approve all instruction sheets to ensure they meet the Sephora instructions template requirements before the update ship to stores.
  • Lead weekly update meetings and conference calls with internal and external teams, ensuring fixtures and product land in store on time.
  • Elevate issues from calls to Updates Manager and Merchants.
  • Post final instructions, tracking, and in store tasks to store intranet with assistance from HLOL Specialists.
  • Enforcement of pushing in store dates when deadlines are missed.
  • Calculate weekly store workload and ensure that cross functionals have accurate labor hours for total operational workload planning.
  • Participate in team store visits to execute Updates.
  • On-boards new brands to Sephora Merchandising Operations policies, procedures, and standards
  • Leads proto reviews in partnership with Vendor, speaks to merch ops standards, fit/ function, updatability, and viability in store.
  • Travel often required for prototype review attendance.
  • Create/supply content for Policies and Procedures and Brand Guidelines as needed.
  • Ongoing monitoring of vendors, lead monthly/ quarterly vendor notes calls to discuss areas of improvement, communication, transparency, accountability, pricing, and on time delivery as part of Vendor Scorecard.
  • Gather feedback from other internal partners as needed.
  • Partner with HLOL Specialist to identify Update trends and global issues.
  • Other special projects at the discretion of the Updates Manager.
  • Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.


We’re excited about you if you have:

  • 2-5 years’ project management experience
  • High level of initiative, energy level, and positive approach.
  • Able to work independently on multiple projects in a fast-paced environment and effectively cope with change.
  • Organizational and prioritizing skills a must.
  • Strong oral and written business communication skills.
  • Strong computer skills with experience with Excel, Word and PowerPoint.
    • Adobe suite a plus.
  • Must be able to travel independently and handle physical set up of visual displays as needed.
  • Prior retail experience preferred.


You’ll love working here because:

  • The manifesto. Sephora believes in championing all beauty, living with courage, and standing fearlessly together to celebrate our differences. We will never stop building a community where diversity is expected, self-expression is honored, all are welcomed, and you are included. We belong to something beautiful.
  • The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
  • The product. Employees enjoy a product discount and receive free product (“gratis”) various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
  • The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.
  • The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and “Summer Fridays” (half-days every Friday between Memorial and Labor Day)…and so much more.
  • The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.

Working at Sephora’s Field Support Center (FSC)

Our North American operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters – it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client’s every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it’s not broken, fix it.


Sephora’s goal is to create and nurture a safe and productive work environment for all. We are an equal opportunity employer that values diversity at our company and insists on creating a space where everyone feels they belong. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.


COMPANY OVERVIEW:
SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands – including its own private label, SEPHORA COLLECTION. Sephora’s curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world’s premier digital beauty destination.