Portfolio Manager

Summary: The FHA Portfolio Manager supports the management of an FHA multifamily loan portfolio. This position performs medium-term recurring duties requiring common judgment with general supervision. Typical duties may be routine or ambiguous in nature requiring moderate discretion relying on fundamental experiences. The portfolio manager’s role is 80 percent transactional and 15 percent tactical with minimal strategic input. This position’s focus will be split between internal and external stakeholders with basic responsibilities for routine client support.

Expected Outcomes: Success in this position will include providing exemplary support to senior portfolio managers and portfolio clients ensuring accuracy, compliance and customer satisfaction.

Essential Duties and Responsibilities:

1) Service, maintain and troubleshoot assigned tasks related to multifamily mortgage loans.

2) Input and maintain data using various mortgage software.

3) Process postal mail and manage calls and emails directly with or on behalf of borrowers.

4) Manage escrow taxes as needed, replacement reserve requests and repair accounts.

5) File and maintain necessary online and hardcopy forms.

6) Provide limited, back-up interaction to HUD via phone regarding compliance/procedural issues.

7) Occasionally performs duties of FHA Portfolio Administrator role.

8) This position has no supervisory responsibilities but may provide some mentoring to lesser-experienced team members.

9) This position is individually accountable for assigned duties with some broader accountability across the portfolio management function.

Expected Experience, Skills and Education:

• Two years’ role-specific experience preferred such as loan administration and/or property management.
• Requires demonstrated functional competency in performing Escrow Administrator duties.
• Fundamentally developed understanding of loan portfolio management function preferred.
• General understanding of multifamily mortgage banking preferred.
• Requires problem solving skills as well as the initiative to troubleshoot and find resolutions.
• Must demonstrate the ability to identify, interpret and apply applicable guidelines in managing assigned processes.
• Must possess strong organization and communication skills with a focus on accuracy and attention to detail.
• Requires proficiency in using basic computer software such as Microsoft Office, specifically regarding Outlook, Word and Excel.
• Must demonstrate the ability to successfully manage the demands of multiple deadlines while working as a team player with consideration for customers, co-workers and vendors.
• Bachelor’s degree from an accredited institution preferred; high school diploma or GED from an accredited institution required.

All employees are expected to contribute to the overall success of the organization by performing requested duties regardless of explicit inclusion in the job description or reasonable relation to an employee’s primary role. Additionally, all employees must understand and adhere to all federal and state laws and banking regulations and company policies and procedures applicable to assigned job responsibilities, including compliance as appropriate under the Bank Secrecy Act and Anti-Money Laundering regulations.

Additionally, all employees are expected to demonstrate the following Core Competencies:

Professionalism – acting with responsibility, integrity and accountability; demonstrating consistent trustworthiness and reliability; always remaining flexible, adaptable and willing to accept coaching; building and managing professionally healthy relationships; deliberately managing career decisions; and continually developing awareness of business-related topics.

Communication – understanding various active and passive tools and styles and their effects; and exhibiting appropriate, effective, timely use of tools and styles to connect, collaborate, facilitate teamwork and serve customers.

Work Quality – demonstrating an ongoing commitment to compliance, safety and security; executing work with efficiency, a sense of urgency and attention to detail; and displaying organized work practices and a results-oriented mindset.

Analytical Ability – navigating work-related circumstances with practical, sound reasoning; and demonstrating creativity in problem solving.

Leadership – displaying good judgment and certainty in decision making; taking initiative with job-related demands; demonstrating innovative thinking and sound planning with business practices; managing individual performance toward shared organizational goals; and thinking strategically to set and accomplish goals.

Merchants Bancorp and its affiliates and subsidiaries are committed to being equal opportunity employers. All job candidates and incumbents will be assessed based on only criteria relevant to successfully performing the job as defined in this job description and as generally accepted in the job’s relevant industries.

Job Type: Full-time

Experience:

• Property Management: 2 years (Preferred)
• loan administration: 2 years (Required)

Education:

• Bachelor’s (Preferred)