IT Operations Manager

• Operations Application Analyst is responsible for the effective and successful management of the retention, supervision and discovery of electronic communications for regulated lines of business
• This responsibility includes ensuring application availability and performance meet or exceed the needs of our business partners
• It also includes enablement of and adherence to regulatory requirements as established and enforced by various governmental regulatory bodies
• Operational Analysts serve as a company representative on regulatory issues and provide technical support for the business partners that use the retention and supervision platforms
• That support includes enhancement of the operational procedures, systems and principles in the areas of information flow and management, business processes and enhanced management reporting
• Monitoring and timely remediation of system health and performance events
• Following documented processes to complete business-as-usual task
• Collaboration with Engineering and Operations teammates
• Collaboration with supported lines of business
• Collaboration with vendors and outside technical support teams
• Effective communication with clients, team and management
• Effective management of workloads based on priority and urgency
• Creation and maintenance of knowledge base and procedural documentation
• Adherence to Operational and Service Level Agreements
• Adherence to regulatory compliance requirements
• Adherence to ITIL standards and practices

Requirements:

• 3 or more years of working in a technical operations role
• Strong working knowledge of ITIL standards and practices
• Proven problem solving skills
• Proven analytical skills
• Proven communication skills on a technical and non-technical level
• Proven process documentation skills
• Strong working knowledge of Windows operating systems and internet browsers
• Strong working knowledge of Microsoft Office tools (Outlook, Excel, Access, PowerPoint)
• Basic knowledge of network troubleshooting
• Ability to participate with on-call support rotations
• Exposure to electronic communications retention and supervision
• Exposure to regulatory compliance rules and regulations
• Experience with automation of recurring processes
• SQL Scripting

Job Types: Full-time, Contract

Experience:

• Information Technology: 1 year (Preferred)