Job Location
Grow with Conservis, we are changing the global business of farming!
Minneapolis, MN
Conservis is the leading independent farm management system, helping smart farmers become even smarter. Serving both family and institutional farms, Conservis provides powerful software with unparalleled customer support along the way. Integrating comprehensive, real-time data gathering with a dynamic information nmanagement and reporting platform, our system serves growers in the permanent and row crop markets.
Conservis was created in partnership with farmers. In 2009, four farmers approached business experts to help make their operations more efficient. Nearly a decade later, our system is used by some of the world’s most successful agricultural producers, helping manage over $8 billion in land, equipment, and crop assets. Our cloud-
connected agriculture software tools, proven processes, and hands-on guidance give growers the insight they need to make more informed business decisions, season after season. Conservis is based in Minneapolis, Minnesota.
Conservis provides a unique and valuable career opportunity. The company has an established market presence, a first mover position in farming enterprise software, a strong customer base, an innovative product platform and is clearly positioned to expand its industry leading market status. We’re building a great company filled with exceptional people who inspire each other to perform at a high level. We are fortunate to say that we make a difference every day and offer some of the most meaningful career opportunities in technology. If you want to have a big impact on our success and want to lead and build a high performing team, we’d love to hear from you!
Position Summary:
This position will manage a set of customer accounts to help drive a high level of satisfaction, successful product use, and retention. The person in this role will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and serve as a trusted Conservis advisor. To accomplish this, the individual in this position will need to have a proven track record of Software as a Service (SaaS) account management, maintaining high customer renewal rates through ongoing customer engagement, technical leadership and outstanding communication skills.
Essential Duties & Responsibilities:
- Participate in onboarding of customer accounts with customers, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime
- Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction
- Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand Conservis use throughout the account
- Proactively track usage patterns to gain insights, provide guidance and increase customer satisfaction
- Educate and promote best practices for leveraging Conservis products and services
- Report to management to provide insight into the current state of the customer relationship on assigned accounts
- Develop tools, processes and best practices to ensure customers are receiving maximum return on their investment in Conservis
- Work closely with the Sales team to share customer insights that inform additional product and service sales opportunities
- Achieve high subscription renewal rates for assigned customer portfolio through diligent and proactive communication and customer experience management
Training or Experience
- Proven ability to maintain highly valuable and outcome-based relationships with a customer account base
- Ability to build credibility and trust by understanding customer requirements and addressing their needs
- Excellent troubleshooting, listening and problem-solving skills
- Passion for working with leading edge, web-based technologies and a desire to deeply understand Conservis’ benefits, use cases, and business and technical elements
- Strong written, verbal, and presentation communication skills with the ability to explain technical subjects to non-technical end users in the agriculture industry
- Willing to travel up to 30% of the time based on customer and business need
- Experience with CRM systems such as SalesForce or Zoho
- Microsoft Suite skills required
Education
- Bachelor’s Degree preferred
- 3+ years of experience in customer success, account management or customer service within the software industry
- SaaS account management experience is a plus
Working Environment
Work is typically performed in a normal office environment. Position requires light physical effort, handling of objects up to 10 pounds, and some standing or walking.
What’s in it for me?
- We are an entrepreneurial environment where everyone’s ideas matter and are valued.
- We value empowerment, creativity, collaboration and autonomy
- Our work is cutting edge, impactful, and purposeful
- We love farming, the opportunity to help others, and make a positive difference!
- We support continued professional development, learning, and job stretch
- We promote and support balance, family, wellness and giving back to our community
- Strong Total Compensation Package:
- Market competitive salary and attractive equity position in a large market, high growth opportunity
- Competitive benefits package
- 401(k) Match and Stock Options
- 15 days PTO to start
- On premise workout facility
- Company paid parking, accessible to all modes of transportation
Sound Like You?
Interested in learning more, let’s connect to continue the conversation and learn more about you!
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