Computer Operations Manager

Job Summary
Position: Computer Operations Supervisor
Location: Miami, FL
Duration: 1 Year

Job Type : (onsite)

CLIENT : Miami-Dade County Public Schools
Responsibilities and Duties

• Understands and ensures the production schedules produced in BMCP control products (Automated production scheduling system) are produced in accordance with the priorities defined by the Director of Computer and Facilities Operations.
• Monitors and maintains Network availability of ITS systems which include Internet, Gradebook, SAP, and Portal access through the use of specific monitoring tools. Responsible for escalating obvious issues through designated on-call procedures.
• Maintains and monitors the Production Control schedule (BMC-Control Products for the mainframe and network). Releases jobs for execution, monitors print and decollate missions and follows through in TSO SDSF display facility. Additionally, performs restarts as instructed.
• Documents and communicates production work load status to the following shift. Defines the cause of production failures and coordinates them with the Shift Manager and/or Systems and Programming team members.
• Uses HEAT help desk software to log calls and incidents into ITIL compliant HEAT help desk database. Retrieves incident assignments to Computer Operations to initiate requests and resolutions.
• Understands and monitors the building Alarm, Fire Alarm and Fire Suppression Systems. Responsible for monitoring and reporting HVAC temperature fluctuations inside the Network and Main Computer room areas to the Administrator of Computer and Facilities Operations.
• May perform system IPL and executes systems backups, issues system commands for control of devices and application starts and stops.
• Performs other duties related to general administrative responsibilities as assigned by Director of Computer and Facilities Operations.
• Responsible for after-hours security of the ITS facility through the use of strategically located surveillance cameras.
• May be required to participate Disaster Recovery discussions; also assist in Hurricane readiness of the facility, Computer Room equipment and special production demands as necessary. May be required to assist with Re-opening of facilities after event.
• Seven years’ experience in Computer Operations with at least five years as a Manager or Senior Computer Operator directing, assigning and training operations personnel on Mainframe hardware and software platform with a conceptual understanding of Network platform tools and equipment

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Required Experience, Skills and Qualifications

• Seven years’ experience in Computer Operations with at least five years as a Manager or Senior Computer Operator directing, assigning and training operations personnel on Mainframe hardware and software platform with a conceptual understanding of Network platform tools and equipment.
• An understanding and working knowledge of Automated Job Scheduling Systems preferably BMCP Control Products. Basic knowledge of new platform servers and applications would be helpful.
• Must have mainframe experience utilizing JES2, MVS Language coupled with CICS and TSO applications.
• Must possess the ability to communicate effectively in oral and written forms.

Job Types: Full-time, Contract

Experience:

• supervisory: 1 year (Preferred)