Located in Salt Lake City, the University of Utah is a public, 4-year institution committed to providing an exceptional academic and co-curricular experience for students and the University community. The “U” is a PAC-12 institution with over 33,000 students. Housing & Residential Education (HRE) houses to 3,800 students residing in 31 unique residential facilities, the newest of which, Lassonde Studios, opened Fall 2016. The University Housing Campus Master plan calls for continued growth and construction to meet the housing demand, including a new 992-bed South Campus Housing building opening August 2020, making now an exciting time to work for HRE.
HRE and the University of Utah value interactions among individuals with varying traditions, cultures, identities, expressions, orientation, religious beliefs, economic backgrounds, and racial/ethnic origins. We strongly encourage applications from candidates who will share and explore this value with the team and with our residents.
The Associate Director for Operations position is a 12 month, full-time, professional staff position within Housing & Residential Education and the Student Affairs Division at the University of Utah.
Reporting to the Director of Administrative Services, the Associate Director provides comprehensive direction and vision to occupancy management and information technology functions for the Housing & Residential Education (HRE) department. The AD for Occupancy Management supervises a team of two assistant directors with indirect supervision of a senior assignments coordinator, assignments coordinator, data analyst, IT systems manager and student housing ambassadors and student tech support. This position serves on the department’s Leadership Team.
The Associate Director for Operations is charged with providing leadership and oversight for all aspects of operations in the areas of housing occupancy management and information technology.
Compensation
- Starting annual salary estimated at $81,000 -$85,000. Salary to commensurate with experience.
- Cell phone compensation.
- Full University benefit plan
- Immediate 14.2% University contribution to 401K retirement plan
- Health and dental insurance options
- 50% tuition reduction after 6 months of employment
- Professional development funding.
- Partial moving expense coverage.
Essential Personnel
This position is considered to be an essential personnel position for the department. As such, must be accessible and available in the event of emergencies or when needed to meet the ongoing missions of the University.
Background
A successful background check is required.
Responsibilities
Occupancy Management & Planning
1. Envision, plan for, and implement departmental occupancy and application cycles for fall, spring, and summer. This includes processes such as: timeline planning, room and floor designations, room holds, and student communication.
2. Ensure system integration and business processes are maintained and maximized for application and billing cycles.
3. Facilitate data-informed occupancy projections to ensure budgetary alignment and support of the University’s strategic enrollment efforts. Assist in developing projection tools and formulas to streamline decision-making.
4. Generate and sustain long-term strategic occupancy plans to ensure maximum occupancy return. Collaborate with Facilities on long term planned maintenance and bed availability schedule.
5. Develop and analyze occupancy reporting efforts to support sharing the information that increase internal and external awareness and alignment of department, division, and university strategic goals.
6. Advance and maximize housing software system to meet student needs, increase automation and efficiencies, inform resident communication efforts, and increase cross-functional understanding of StarRez tools.
7. Serve as a liaison to campus partners including: Athletics, Admissions, General Counsel, Utah Global, the University of Utah Asia Campus, Financial Aid, Honors, Lassonde Entrepreneur Institute, LLC/TC partners, and University IT.
Information Technology
1. Advance the engagement of information technology solutions to meet intended outcomes of department, division, and university strategic plans.
2. Support selection and awareness of department software applications and strategy to maintain knowledge and operational use of the tool through transition.
3. Align department engagement on campus initiatives related to information technology, such as UTV, wireless projects, UCard systems.
Budget and Fiscal Operations
1. Manage and oversee the ethical use of area budgets
2. Provide ongoing data to inform rent and revenue projections, budget analysis, and future budget development.
3. Collaborate to support business process integration for application and reservation payment processes.
4. Lead budget preparation and development for your areas of responsibility.
5. Assess and project costs associated with strategic goals.
Central Office
1. Provide oversight and leadership to inform central office operations including: front desk customer service, student leader training and staffing, and campus outreach efforts.
2. Develop and implement policies and procedures regarding all aspects of the central housing office in coordination with other departmental areas.
Departmental Responsibilities:
1. Serve on and chair area and departmental committees and project work groups as assigned.
2. Engage in a comprehensive professional development plan guided by ACUHO-I’s Body of Knowledge.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
Minimum Qualifications
Bachelor’s degree in Business or Public Administration, a related area, or equivalency required (2 years related work experience may be substituted for 1 year of education). Six years of progressively more responsible management experience; and demonstrated leadership, human relations and effective communication skills also required.
Master’s degree in Business Administration or related area preferred.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Department Preferred Qualifications
- A Master’s degree in Higher Education, Business Administration, or approved combination of education/experience.
- 5 years of related and progressively more responsible or expansive work experience in Housing or Student Affairs.
- Demonstrated skills in supervision of staff including: hiring, on-boarding, training, providing ongoing performance feedback, delegation and building a collaborative team environment.
- Demonstrated commitment to socially just and inclusive practices from the individual and systems perspectives.
- Demonstrated skills in planning, organizing, training, integrating information, and making recommendations.
Essential Personnel
This position is considered to be an essential personnel position for the department. As such, must be accessible and available in the event of emergencies or when needed to meet the ongoing missions of the University
Preferences Type Benefited Staff Special Instructions Summary
Priority review date 11/13/2019
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