Motor Vehicle Division Manager

Who We Are: The State of Connecticut Department of Motor Vehicles (DMV) is an agency with locations throughout the State that serves the citizens of Connecticut and work with other State Motor Vehicle Agencies to ensure safety for all. Our mission is to promote public safety and regulate drivers, their vehicles and certain vehicle related businesses through the delivery of exceptional customer service. We are working continuously to deliver new and innovative ways to provide exceptional service to our customers through employees that are empowered to make a difference. The DMV has an exciting opportunity for a full time Motor Vehicle Division Manager that will be based either out of the Wethersfield, CT main branch or in a HUB branch within the state. The home location will be determined with the selected candidate based on the final branch allocations and areas that will be served. These positions will be either Monday thru Friday or Tuesday thru Saturday, with travel throughout the state.

The Role: The role of Division Manager in the Department of Motor Vehicles requires the manager to provide daily staff and resource management, while managing high volume, customer focused units within the Agency. You will be responsible for staff in specific locations within the agency. You need to work both strategically and tactically to ensure high volumes of registration and licensing work is completed accurately in a timely manner by the staff. Both immediate and long term planning are necessary skills as we are looking to improve the customer experience at the DMV. Cross-functional opportunities range from administrative and technical support functions to processing and delivery operations.

All applicants must include a resume within the “Resume Tab” of their application with their submission. Please Note: You will be unable to make revisions once you submit your application for this posting to the JobAps system.

For questions pertaining to this recruitment, please contact Catherine.Downey@Ct.Gov or 860-263-5252.

This position will be filled in accordance with reemployment, SEBAC, transfer, promotion and merit employment rules.

Applicants invited to interview may be required to submit additional documentation, which supports their qualification(s) for this position. These documents may include: performance reviews, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.

Due to the volume of applications anticipated, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be provided through your JobAps portal account.

Interviews will be limited to candidates whose experience most closely meet the preferred requirements of the position.

In addition to the checking of references and of facts stated in the application, a thorough background investigation of each candidate may be made before individuals are certified for appointment.

In the Department of Motor Vehicles this class is accountable for assisting a Motor Vehicle Division Chief or other administrative official in directing the programs and operations of a division or for independently administering a small division reporting to an executive official.

Administers or directs programs and operations of an assigned division or unit; develops, implements and evaluates division policies, goals and objectives; designs and develops division programs and activities; implements new procedures, procedural revisions and regulations; interprets and administers pertinent departmental laws; schedules, assigns and oversees work; oversees and evaluates performance of duties; prepares or assists in preparation of division budget; maintains contacts with individuals within and outside of division who might impact on policy or program activities; reviews reports of activities, inspections, investigations and complaints and recommends further actions; assists in resolution of problems and recommends corrective actions; may represent Commissioner on sensitive division related activities including testimony at legislative hearings; performs related duties as required.

Considerable knowledge of and ability to apply management principles and techniques; considerable knowledge of relevant agency policies and procedures; considerable knowledge of relevant state and federal laws, statutes and regulations pertaining to division functions; considerable interpersonal skills; considerable oral and written communication skills.

Nine (9) years of experience in business or public administration, personnel, production or quality assurance management.

Two (2) years of the General Experience must have been in a supervisory capacity. Supervisory capacity is defined as scheduling, assigning, overseeing work, establishing performance standards for employees and taking corrective measures to implement those standards.

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s degree.
2. A Master’s degree in business or public administration or a closely related field may be substituted for one (1) additional year of the General Experience.
3. For State Employees two (2) years at the level of Motor Vehicle Branch Operations Supervisor 2 may be substituted for both the General Experience and Special Experience.

The preferred candidates will possess:

• Background as leadership in a production environment,
• Ability to define a vision within the framework and goals of an organization,
• Ability to provide direction, guidance, accountability and creativity needed to support branch operations in support of the Agency’s leadership and mission,
• Experience in interpreting and administering relevant laws,
• Ability to review, evaluate and work as a team to ensure policies, procedures and practices are implemented and followed,
• Experience in tracking productivity and analyzing trends in order to evolve and progress,
• Knowledge and background in customer service, vendor management and team building with partners,
• Experience in the design and implementation of employee performance review standards.