City Operations Manager – NYC

Bolt Story:

Founded in 2017 by Mina Nada (former Deliveroo and Mobike Executive) and Michael Johnson (former Bain & Co), Bolt is the world’s first platform offering logistics players smart Light Electric Vehicles as a Service. Bolt provides vehicles on flexible subscriptions which include vehicle servicing. Currently operating in Sydney, Melbourne, San Francisco and London, Bolt is an accessible, sustainable and efficient solution for the booming delivery sector, offering unrivalled features and services, including full maintenance and ongoing customer support.

The Bolt Bike is Bolt’s smart electric bike. It has been used by thousands of food delivery couriers globally riding for Uber Eats, Deliveroo, DoorDash, Postmates and more.

Bolt was founded with the vision of supporting vulnerable gig economy workers in the food delivery sector a safe, reliable and affordable electric vehicle which could help delivery people make more money using the best technology. Without the ability to take out loans or credit cards these expensive utility vehicles are often out of reach for gig workers. Bolt’s low cost weekly subscription services and flexible week to week contracts give gig workers the financing solution they need. We are effectively a form of microfinance for them.

The Role:

As the City Operations Manager for New York, you will launch the market for us and take full responsibility for making it a success.

This role requires a combination of savvy analytics, strategic thinking, strong execution and the interpersonal ability to work with teams from across the business. Bolt Bikes is a new business and we are looking for a highly adaptable candidate who is able to switch between long-term strategic initiatives one moment and pivot into rapid, tactical actions the next.

You will be working alongside our founders, the central functional team and your fellow City Operations Managers around the world, who will become your best friends.

Key Responsibilities:

Responsible for Bolt NYC Operations in the following areas:

• Fleet management
  • Develop and optimize processes (i.e. bike assembly & repairs) to allow Bolt Bikes Sydney to operate and grow efficiently
  • Analyze data to streamline processes and forecast demand

• Customer experience
  • Collaborate with cross-functional teams to drive customer acquisition and retention metrics
  • Identify local user needs and proactively search for new features which could improve rider experience
• Business development
  • Vendor and channel partners management (e.g. local suppliers & food delivery companies like UberEats, Postmates, Caviar, DoorDash etc.)
  • Execution of local marketing and partnership strategies
  • Co-develop and drive the strategic direction for Bolt Bikes Sydney and own a full roadmap of initiatives to drive growth and increase engagement

Requirements

• 3+ years of working experience with at least 2 years in an analyst or operational role and 1-2 years of people management
• Data-driven in your decision making with sound business judgement
• Ability to take initiative in a constantly-changing work environment
• Experience in creating and optimizing processes
• Strong communication and organizational skills
• Self-starter who radiates positivity and possess a “can-do” attitude
• An entrepreneurial attitude. A laser focus on meeting targets and finding creative ways to meet them
• Relevant industry (cycling, food delivery, mobility, technology) experience advantageous
• Alignment with Bolt Bikes’ vision and purpose

Benefits

• Jumping aboard a rocket ship at the ground floor
• The chance to be part of an organisation in hyper-growth with plenty of opportunity for personal development
• Flexible workplace with a team of extraordinary, motivated and fun co-workers
• Autonomy and ownership of the work you do, with flexible hours
• The full support of an experienced management team in helping you meet your targets and your professional development goals via daily contact, weekly check-ins, in-person workshops, etc.
• Attractive remuneration package and benefits
• Expect autonomy and responsibility, solving problems you’ve never imagined even existed, at high pace