Global Commercial Services (GCS) Operational Excellence (OE) partners with the GCS business on executing 1st line of defense programs and responsibilities. The Vice President, GCS Operational Excellence will be responsible for assuring GCS’ objectives in operational effectiveness, reliable financial reporting and compliance with laws, regulations and policies are met, influencing control consciousness & regulatory preparedness across products, processes and legal entities. This leader will be curious and utilize their technical depth and business savviness to set the right strategy for the team, in close partnership with stakeholders across the Blue Box, to deliver outcomes that drive business goals and the internal control environment. Success will not only be through defining approach but most importantly executing change.
Principal Responsibilities:
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Accountable for driving KYC solutions forward leveraging new technological developments such as biometric data to AI in order to offer better ways to identify customers, run due diligence checks and perform ongoing monitoring to help in delivering a convenient, immediate and effortless customer experience.
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Establish preventative control program associated with data protection and data sharing needs of our commercial customers
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Partnership with GCO and Compliance to clarify regulatory requirements applicable to GCS and ensure 1st line activities are performed in full compliance of laws & policies
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Enable effective business prioritization of Internal Controls technology deliverables through investment framework allowing for appropriate prioritization decisions in partnership with Technologies
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Develop and conduct risk assessments and analysis as needed. Assure the development, evaluation and implementation of policies and procedures reflecting current regulations and best practices occur, and provide recommendations and/or feedback on identified risks to current processes, platforms and capabilities
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Partner with multiple stakeholders across the blue box including, Global Risk, Banking & Compliance, Technologies, GCO, Information Security, Finance, Global Services Group and Internal Audit
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Lead global team and develop operational risk management skillset across organization
Qualifications
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Experience implementing internal controls programs in the Banking or Financial Services industries
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Able to quickly identify the mission critical areas in an internal controls framework and prioritize work accordingly
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Excellent organizational and problem-solving skills with attention to detail
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Ability to lead and affect process change and improvements at all levels
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Strong consultation, communication, facilitation and presentations skills; Ability to understand complex challenges & linkages and articulate into plans to drive results
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Solid negotiation skills with ability to resolve conflicts in a constructive manner
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Communicates in a timely and straightforward manner, probes for additional information, clarifies assumptions and confirms agreed upon actions, while keeping everyone involved informed of progress and issues
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Proven track record of successfully operating in a highly matrix environment and being able to lead and influence without direct authority
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Creative thinking & ability to operate in “white space” including the ability to drive unconventional solutions to long-standing business problems, and ability to act as a catalyst for change
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Bachelor’s Degree in Accounting, Finance, Business or equivalent field
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10+ years of Public Accounting, Audit or Internal Controls experience
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
ReqID: 19020183
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 13, 2019, 9:49:57 PM
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