Vice President, Commercial and Operational Services

Certara Strategic Consulting is the largest pharmacometric organization in the world and assures that various career pathways are offered to match the ambition and personal interests of our employees! We are a division of Certara and deliver value by integrating advanced simulation approaches into the most crucial drug development deliverables—to inform internal decision-making and strengthen global regulatory submissions. Leveraging our experience working on thousands of key drug development projects on behalf of hundreds of biopharma companies, we bring a track record of success and a broad range of expertise to each assignment.

Job Overview

This strategic, highly visible, and transformational leadership role will drive the evolution of the IDD operations configuration and processes to ensure state of the art support for client services and align deliverables for the IDD Commercial, Operations, and Finance groups with those of the IDD business. This role will work across the IDD division to ensure optimal support for our consultants through leveraging technologies, processes and competencies. This role will also focus on identifying and implementing operational excellence opportunities to ensure efficient, standardized, quality focused services to all of our clients.

Main Responsibilities

• Support IDD business strategy and goals by taking responsibility for the design and implementation of a Commercial and Operational Services strategy leveraging Operational Excellence principles including but not limited to:

o Develop a strategic plan for a Fulfilment Services function (including medical writing, proposal and tender writing, slide materials,
quality control of documents) to support delivery of the highest quality work output. Provide efficient management of external contractor
network as part of this group.

o Creation of a Resource Management Office (RMO), who will support project resourcing across functions, practice areas and geographies. RMO will act as central point for planning and prioritizing project resources, ensuring that resources can be allocated consistent with strategic priorities. Partner with business and project leads to facilitate efficient and appropriate resource allocation aligned with consultant expertise and professional development.

o Establish knowledge management processes and systems that support effective RMO. In collaboration with the operations group and IT support the maintenance and evolution of the IDD PortalSupport organizational transformation, including redesign of functions and roles and implementation of change

• Budget Management and Finance Reporting: In collaboration with the IDD finance group, support the IDD leadership team by driving the annual budget process, monitoring budget and financial performance throughout the year, taking responsibility for the financial and other reporting obligations to the IDD executive, CEO and BOD. Manage business performance; understand goals, and business insights and levers needed to achieve the business objectives and enthusiastically assess and frame results

• Total Quality Management: Support the Director of Quality Management in their work with IDD SMEs to define a framework for quality measures across IDD’s various work products and to ensure that SOPs are maintained which ensure quality of the IDD work products.

• Analysis and Reporting of Business Metrics: In collaboration with the commercial analysts and other subject matter experts within IDD, provide analyses of business metric performance in accordance with direction provided by IDD management. Identifying opportunities to improve business results, decrease costs, increase available capacity, improve accuracy and timeliness.

• Business Operations Support: In collaboration with the business operations group and project management ensure that identified critical data on project status and invoicing information is kept current to support accurate information on business metrics. Direct process innovation and drive operational effectiveness within the Commercial and Operational Services and within the wider IDD organization as needed. Assist with the refinement of operational cadence around an ever-changing environment to drive increased efficiencies, alignment and agility for our team

• Training and On-boarding: In collaboration with HR, IT and other relevant stakeholders ensure a consistent onboarding and off-boarding process which can be implemented on a global level. Work with the Learning and Development Group to help embed L&D activities within the IDD organization.

• As part of the IDD leadership team, create processes and mechanisms for best-practice sharing across the IDD division and other Certara businesses to help reduce and eliminate departmental silos.

Education, Experience, Training, and Knowledge

• Undergraduate degree required, MBA preferred.

• Minimum of 8 years’ management/leadership experience in business operations

• Experience working with Salesforce reporting/analytics

• 3 years’ Finance experience

• 3 years’ experience working in a service/management consulting organization

• Experience in Life Science industry sector, pharmaceutical preferred

• Experience transforming organizations and managing executive stakeholder engagement

• Experience leveraging resources to drive significant business value

Skills & Abilities

• Ability to identify gaps and opportunities and drive solutions in a creative way that doesn’t rely on exhaustive resources

• Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements

• Demonstrated executive presence, innovative, and has the ability to engage and influence side, down, and upwards.

• Ability to work effectively in a matrix organization

• Solid organization skills and ability to work across multiple functions.

• Excellent interpersonal and conflict resolution skills.

• Excellent reporting skills including detailed analysis and executive presentations

• Enthusiastic self-starter, can-do attitude with a strong sense of problem solving

About Certara

Certara is a growing company that provides a novel and exciting place to work. Our purpose is to assist in accelerating the development of meaningful medicines that make an impact on our society and the people that need them most. Innovation and creativity are highly valued, and everyone is given the opportunity for training and continuous development. Our portfolio spans the discovery, preclinical, clinical and post-marketing phases of drug development, working with 1,200 commercial companies, 250 academic institutions, and numerous regulatory agencies.

The well-being of our employees is a priority at Certara, and that is why we support the most important aspects of their lives:

• Financial – competitive pay, incentives, retirement plans, income security programs

• Health and Wellness – comprehensive benefit package, wellness programs, healthy lifestyle office environments

• Work/Life –unlimited paid time off and an employee assistance program

• Growth & Development – performance driven environment

• Community Impact – volunteering opportunities, matching gifts, charitable contributions

Certara is an Equal Opportunity Employer. Certara does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.