Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer’s market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.
Responsibilities:
- Define and lead the teams, processes and efforts required to effectively research, identify, evaluate, plan and execute the way insights are delivered in concert with business unit leadership
- Identify and optimize growth strategies as well as go-to-market execution for 1000+ sales and marketing professionals across all current business units and markets for Governance Risk and Compliance (GRC) division
- Lead and develop a team of highly accomplished cross-functional team of professionals in the AI/Data science, Market Research, Data Engineering, Business Intelligence and Visualization space that not only identify pertinent insights for all customer facing teams but also build scalable solutions that deliver these insights at the point of impact
- Navigate and manage the extreme diversity of the GRC businesses that span US and the globe; transactional to software to services; from micro value to multi-million-dollar, multi-year deals; serve extremely mature and saturated markets to nascent markets across legal and financial verticals
- Build and oversee a market, customer and sales intelligence capability that is responsible for creating and communicating the definitive view of GRC’s markets, building a fact set to improve enterprise-wide decision making, and providing actionable insight to improve both strategy development and execution
- Develop environmental “sensing systems” bringing together cutting-edge AI/Data science capabilities in conjunction with world class customer research and CX capabilities to monitor for large-scale emerging trends and use a structured process to evaluate their impact and integrate them into the GRC enterprise strategy
- Oversee creation of the right data and reporting infrastructure (data engineering + visualization + CRM integration) to create the above distribution network to the front-line teams
- Drive the development and implementation of a sustainable, enterprise-wide program for acquiring and disseminating actionable industry and competitive insights
- Develop in-depth knowledge of key competitors, identify and assess sources of competitive advantage, and develop compelling “where to play/how to win” strategic recommendations
- Direct the market research team to utilize qualitative and quantitative research, industry experts, network relationships and creativity to acquire in-depth insights into industry and market dynamics
- Oversee the development of customer/market learning plans for each segment with each General Manager and deliver on the learning plans via in-market research, data analytics and voice of the customer to inform Go-to-Market, Customer Experience Management, Product Development and Service Delivery
- Measure the drivers of customer loyalty and relative competitive performance to improve business unit value propositions. Develop deep insight into the evolving characteristics and needs of current and prospective customers and their clients
- Attract, coach and inspire a high-performance, results-oriented team, creating a culture of empowerment and accountability. Foster an environment of shared ideas, mentorship, and growth
- Leverage, and coach team on, organizational influence skills that are essential to build stakeholder buy-in and speed execution at all levels of the organization
- Understand needs, issues and constraints that affect decision making and effectively foresee/manage the effects that new events, situations or decisions can have on individuals and groups within the organization
Qualifications:
- A minimum of fifteen years of business experience, preferably in analytics consulting, corporate strategy or similar field
- Bachelor’s degree from an accredited college or university; Master’s degree from an accredited college or university preferred
- Expertise in data driven decisioning and storytelling with strong stakeholder management and influencing skills
- Ability to lead teams of data scientists to build next generation analytical models using machine learning/ natural language processing and other AI skills
- Ability to build highly integrated analytical deployments (within CRM systems like Salesforce.com) to drive delivery of insights
- Financial analysis and forecasting, including preparation of pro forma financial statements and the ability to design and deliver business cases/plans
- Facilitation skills a must combined with the ability to manage multiple projects and multiple internal and external resources concurrently
- Ability to travel up to 30%
All Locations:
USA-NY-New York-Liberty St
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