Sr. Program Manager, Events

The XCM-Events team is seeking a Sr. Program Manager to join the Seasonal Events team to support the growth of Events and strategic partnerships. As a Sr. Program Manager for Seasonal Events with the XCM-Events team, you will have direct responsibility for optimizing the customer experience for key retail shopping events, as well as scale key, high-priority partnerships with external partners. This is an opportunity to join a high-performing team, improve the event experience for millions of customers, rally other teams across the company to deliver meaningful value to customers, and contribute to the overall success of Amazon. The charter includes support for important retail shopping events like Back to School, Prime Day, Holiday, etc.

This role is inherently high-visibility and cross-functional, requiring synergy and influence with many business and tech units across Amazon, globally, and with high priority external partners. The event experiences you define and deliver will set the bar for event-related shopping. A successful candidate will be highly process-oriented, excel at managing and influencing broad stakeholder groups, establish best-practices that can be scaled across events, have the ability to crisply communicate deliverables, and adept at synthesizing a variety of technologies and capabilities into innovative customer facing experiences. This will require excellent written and oral communication skills, data-driven analyses and insights, excellent business judgment, strong interpersonal skills, deep curiosity about how things work, and a passion for customers. You must enjoy context-switching and operating at all levels of the organization to deliver results.
Events represent the biggest shopping occasions for Retail businesses, and the XCM-Events team is in a unique position to leverage the natural shopping rhythm of these events and establish best-practices and playbooks to elevate the overall customer shopping experience. The right candidate will possess a strong program management background and will have demonstrated experience leading medium to large projects. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done.

Responsibilities Include:

• Forming and managing cross-functional project teams to deliver elevated experiences for our customers.
• Building the roadmap, for scaling events and optimization, to meet the team’s strategic goals
• Innovating for step-change improvement to the Events planning, identifying and executing on drivers to shopping behavior
• Planning and executing initiatives with major external partners, driving the growth of Events through high visibility strategic initiatives